📣 What’s New in Foodiverse - 2026 | Foodiverse Knowledge Hub

🚀15 July 2026 | version 3.4.7

This release focuses on improving operational clarity, strengthening self-service, and preparing the platform for growth. It improves confidence in our donation data while creating a clearer and more reassuring experience for charities, gives FoodNet administrators more direct control over communications, and introduces the foundations needed to support multi-country rollout through localisation and French translations. Together, these improvements make day-to-day operations smoother, reduce reliance on manual work and support requests, and move Foodiverse closer to becoming a scalable international platform.

📝 Donation Logger

Who this helps

Foodbank administrators
Foodiverse support teams
Food Networks onboarding new organisations
Teams managing historical donation data

Overview

Foodiverse now has a simpler way to add historical donations that happened outside the normal platform workflow.

The Donation Logger allows authorised Foodbank Admin users to upload donation records using a structured file, rather than relying on support teams, manual scripts, or engineering intervention. This means donations that were collected offline, recorded in spreadsheets, or created during onboarding and trial periods can now be represented in Foodiverse more easily.

Uploaded donations are clearly marked as logged donations, so they remain distinguishable from live donations while still appearing in key areas such as Donations History, Recent Offers, Impact Summary, and Branch Impact Reports.

The feature also includes validation before upload, helping users spot and correct errors before donation records are created. This improves confidence in our donation data, supports more accurate reporting, and gives teams a more reliable way to reflect real-world donation activity in the platform.

Why this matters

Reduce reliance on support and engineering teams
Make historical donation activity visible in Foodiverse
Support onboarding, trials, and offline donation workflows
Improve reporting accuracy across logged and live donations

Before

Historical donations had to be uploaded through manual backend processes
Support or engineering teams were needed to process donation backfills
Upload issues were harder for users to understand and resolve
Offline donation activity could be missing from Foodiverse reporting
Historical and live donation activity were harder to manage consistently

After

Authorised users can upload historical donation data directly
Donation records are validated before they are created
Logged donations are clearly identified separately from live donations
Historical donation activity appears in relevant reporting areas
Teams can manage backfilled donation data with less manual support

📅 Manage Availability

Who this helps

Charity administrators
Charity coordinators managing temporary closures
FoodNet administrators supporting charities

Overview

Manage Availability gives charities a clearer way to manage temporary periods when they are unavailable to collect donations.

The existing closed dates flow has been updated with simpler language and a clearer experience, helping users understand when they are pausing availability and what impact this will have. Charities can add pause dates when their branch is unavailable, review the impact before saving, and see upcoming and past pauses in one place.

FoodNet administrators can also manage availability on behalf of charities where needed, giving support teams better visibility and control when helping organisations manage holidays, seasonal closures, volunteer shortages or other short-term disruption.

Why this matters

Make temporary closures easier to manage
Give charities clearer control over their availability
Reduce confusion around closed dates
Help FoodNet administrators support charities more easily
Avoid charities receiving offers when they are unavailable
Improve visibility of upcoming and past availability changes

Before

The feature was labelled as Manage Closed Dates, which was less clear for users
Charities could temporarily close availability, but the flow was harder to understand
Upcoming and past pauses were less clearly presented
Users had less clarity on the impact before saving changes

After

The flow is now presented as Manage Availability
Charities can add pause dates using clearer language
Users can review the impact before saving
Upcoming and past pauses are easier to understand
FoodNet administrators have a clearer way to manage availability on behalf of charities

🚚 Collector Confirmation

Who this helps

Charity users confirming collections
High-volume charities managing multiple collections
FoodNet administrators reviewing transfer activity
Product and support teams analysing donation outcomes

Overview

Collector Confirmation gives charities a simple way to confirm whether an accepted donation was successfully collected.

For eligible donations, charities can now confirm whether the food was collected or not collected. This creates a clearer charity-side signal, especially for donations that are automatically marked as transferred without a second confirmation step.

This does not change the official donation status, transfer status, impact attribution, or donor workflow. Instead, it adds an extra data point that helps Foodiverse better understand what happened after a donation was accepted.

For charities managing several collections at once, the flow also supports confirming multiple donations more quickly. Confirmation outcomes are visible in Recent Offers, and auto-transferred donations are clearly marked so teams can better understand where collection confirmation may be missing.

Why this matters

Improve confidence in collection and transfer data
Give charities a simple way to confirm collection outcomes
Help identify where auto-transfer may be hiding collection issues
Support better reporting and analysis of donation outcomes
Make it easier for high-volume charities to confirm multiple collections
Give FoodNet administrators clearer visibility of transfer activity

Before

It was harder to know whether auto-transferred donations were actually collected
Collection outcomes were less visible in reporting and analysis
No way for Charities feedback on whether or not they actually received the food.

After

Charities can confirm whether eligible donations were collected or not collected
Confirmation data is captured without changing the official donation status
High-volume charities can confirm multiple donations more easily
Recent Offers shows whether a donation was collected, not collected, or not confirmed
Auto-transferred donations are clearly identified for better visibility and analysis

Registration Simplification

Who this helps

Charities joining Foodiverse
Donors joining Foodiverse
Food Networks onboarding new organisations

Overview

Registration Simplification makes it easier for new organisations to join Foodiverse and get started with fewer errors.

The sign-up form has been improved so address details can be completed more easily, with address lookup helping to populate location information such as county, postcode and timezone. The form also gives clearer validation guidance, helping users understand what needs attention before they submit.

New organisations can now be connected to the right Food Network more easily based on their location, reducing manual steps during onboarding and helping FoodNet administrators review new membership requests more efficiently.

The experience also gives newly registered users clearer guidance after sign-up, so they can understand the status of their Food Network application and complete key onboarding tasks while they wait for approval.

Why this matters

Help new organisations complete registration faster
Reduce sign-up errors and abandoned registrations
Connect organisations to the right Food Network more easily
Give new users clearer guidance after sign-up
Support FoodNet administrators with a smoother onboarding process
Help charities and donors reach their first valuable action sooner

Before

Users had to manually enter more address and location information
Common registration errors could block users at sign-up
New organisations had less clarity on their Food Network application status
Food Network membership requests relied on more manual steps
New users were less clearly guided on what to do after registration

After

Address and location details are easier to complete
Timezone and location information can be populated automatically
Validation guidance helps users fix issues before submitting
Food Network membership requests can be triggered based on location
New users can see clearer onboarding steps after registration

FoodNet Communications Module

Who this helps

FoodNet administrators
Charities and donors receiving FoodNet updates
FoodCloud support teams

Overview

The FoodNet Communications Module gives FoodNet administrators a direct way to send messages to users within their network.

Instead of relying on FoodCloud’s support team to send communications on their behalf, FoodNet admins can now access a dedicated communications page from FoodNet settings. From there, they can send urgent or general messages to selected groups of users in their network.

This gives FoodNet teams more control over their own communications, especially when they need to share timely updates, operational notices or important information with charities and donors.

Why this matters

Give FoodNet administrators more direct control over communications
Reduce dependency on FoodCloud support teams
Make it easier to send urgent or general updates
Support more timely communication with network users
Allow messages to be targeted to selected user groups
Improve operational responsiveness across Food Networks

Before

FoodNet admins needed support from FoodCloud to send network communications
Urgent or general updates could be delayed by support team availability
FoodNet teams had limited self-service control over user messaging
Messages were harder to manage directly from within Foodiverse

After

FoodNet admins can access a dedicated communications page
Messages can be sent directly to selected user cohorts
Urgent and general communications can be managed within Foodiverse
FoodCloud support teams are less involved in routine network messaging
FoodNet teams can respond more quickly when users need updates

🌍 Additional Platform Improvements

Data integrity issues fixed including frozen food being incorrectly counted as collected and PLD records updated when using backfill script.
Webhook functionality improved to enable Dropped Slot Reasons to be sent to Salesforce as part of integration project
Improvements to donations page performance to ensure the page loads in a reasonable amount of time

✅ What to do next

Check out the new FoodNet Communications Module to see how FoodNet admins can send urgent or general messages directly to selected user groups.
Review the Donation Logger to understand how historical donations can now be uploaded into Foodiverse and included in reporting.
Explore Manage Availability to see how charities and FoodNet admins can manage temporary availability changes more clearly.
Look at Collector Confirmation to understand how charities can now confirm whether accepted donations were collected, helping improve confidence in transfer data.
Try the simplified registration flow to see how new charities and donors can complete sign-up with fewer manual steps and clearer guidance.
Review the localisation updates to see how French translations support the next stage of Foodiverse’s international rollout.
Share the relevant feature guidance with your teams so colleagues supporting charities, donors and FoodNet users understand what has changed.
Send any early questions or feedback to the Product team so we can capture themes and feed them into future improvements.

💬 Need help?

If you have questions about these updates, please contact your Food Network coordinator or reach out to the FoodCloud Support team.

🚀3 June 2026 | version 3.6.0

This release is all about removing friction, giving organisations more control, and helping Food Networks better understand and communicate their impact.

From faster registrations and self-service charity management to improved donation tracking and a brand-new ESG reporting prototype, this release focuses on making food redistribution easier, more transparent, and more impactful.

📝 Registration Simplification

Who this helps

Charities joining Foodiverse
Donors joining Foodiverse
Food Networks onboarding new organisations

Overview

Joining Foodiverse is now faster and easier than ever before.

We've redesigned and simplified our registration experience to remove common obstacles that previously slowed organisations down during sign-up.

New users can now use an address lookup to automatically populate address information such as City, Town, Postcode, Region or County, as well as their timezone. We've also removed the food classifications step from registration, reducing complexity and helping organisations get started more quickly.

Foodiverse now automatically identifies the appropriate Food Network based on an organisation's location and submits their membership request automatically, removing another manual step from the onboarding process.

These improvements apply to both new organisations joining Foodiverse and existing organisations creating new branches. Both donors and charities will benefit from the simplified registration experience.

Why this matters

Complete registration faster
Reduce onboarding delays
Eliminate common frustrating registration errors
Connect your organisation to the correct Food Network automatically
Get new charities and donors operational sooner

Before

Organisations manually entered address and location information, often causing errors
Food classifications had to be configured during registration without context
Users needed to identify the correct Food Network themselves and find it within the platform

After

Address details can be automatically populated
Food classifications are removed and completed for you by your Food Network
Food Network membership requests are submitted automatically based on your location

🔐 Charity Access Management

Who this helps

Charities
Charity administrators
Food Network teams

Overview

We're giving charities more control over managing their organisations in Foodiverse.

The first user joining a newly approved charity now automatically receives administrator permissions, allowing them to begin building their organisation immediately.

Charities can add users, manage branches and maintain organisation information without relying on support requests for routine administration tasks.

At the same time, Food Network-managed settings remain protected, with clear visibility into which settings are controlled locally and which remain managed by the Food Network.

Why this matters

Reduce dependency on support teams
Set up teams and branches more quickly
Give charities greater ownership of their organisation
Improve transparency around organisation settings

Before

Many administration tasks required support assistance
Branch creation involved additional configuration steps
It was not always clear which settings charities could manage

After

Charities can manage more of their own setup
Branch creation is simpler
Food Network-controlled settings are clearly identified

🚚 Collector Delivery Confirmation

Who this helps

Charities
Donors
Third-party or delegated collectors
Food Network operations teams

Overview

Foodiverse now provides greater visibility into the final stage of the donation journey.

Third-party collectors can now confirm whether a donation was successfully delivered, helping close the loop between collection and delivery.

To support this, transferred donations remain visible to collectors for a period after collection, giving them time to record delivery outcomes.

We've also redesigned donation timelines across Foodiverse. Users can now see a clear step-by-step journey showing when a donation became available, was accepted, transferred and delivered.

You can see this new timeline on Donations History for Donors and Recent Offers for Charities.

Why this matters

Improve accountability across collections and deliveries
Improve confidence that food reached its destination
Improve visibility for charities and Food Networks
Reduce uncertainty around donation status
Create a clearer picture of the donation journey

Before

Delivery confirmation was often handled outside the platform
Donation history could be difficult to interpret

After

Collectors can confirm delivery outcomes directly in Foodiverse
Donation journeys are displayed using a clear visual timeline
Food Network administrators have a better view of final donation outcomes

📊 ESG Dashboard & Reporting Prototype

Who this helps

Food Networks
Donors
Organisations reporting on social and environmental impact

Overview

We're introducing the very first ESG (Environmental, Social and Governance) Reporting Prototype in Foodiverse.

Designed to help Food Networks demonstrate impact to donors, funders, governments and stakeholders, the new dashboard brings together environmental, social and volunteer metrics in one place.

The prototype includes metrics such as food waste avoided, CO₂ emissions saved, meals supported, charity service categories and volunteer engagement.

Reports can be accessed through the Advanced Reporting area on both web and mobile, making impact reporting more accessible than ever. Reports can also be exported as PDFs for sharing with stakeholders.

Why this matters

Turn food redistribution activity into measurable impact
Support conversations with funders and partners
Demonstrate environmental and social outcomes
Access boardroom-ready reporting from a single location
Create a stronger evidence base for funding and partnership discussions

Important to know

This release introduces an early ESG reporting prototype.

Food Networks interested in participating should contact their Account Manager to discuss onboarding and data requirements.

While environmental reporting data is available through Foodiverse activity, some social and volunteer reporting metrics require additional information to be shared with FoodCloud before sections of the report can be populated.

Before

ESG information often existed across multiple systems and reports and was difficult to parse
Impact reporting required significant manual effort

After

Environmental, social and volunteer metrics can be viewed and downloaded from a single dashboard
Reports can be shared more easily with stakeholders and partners

📅 Donor Calendar Improvements

Who this helps

Food Networks
Donors
Charities receiving scheduled donations

Overview

We've introduced a number of improvements to donor calendar management, providing greater flexibility when schedules need to change.

Food Network administrators can now apply same-day closures and make schedule updates more easily, helping teams respond to operational changes when they happen.

We've also improved notification handling when transfer windows are removed, ensuring charities receive clearer communication about schedule changes.

Alongside these enhancements, we've resolved several issues affecting schedule visibility and transfer window management.

Why this matters

Respond more quickly to operational changes
Reduce disruption when schedules change unexpectedly
Improve communication with affected charities
Increase confidence in donation scheduling

Before

Same-day changes were difficult to manage
Schedule changes could require additional manual intervention

After

Same-day closures and updates are supported
Schedule changes are communicated more clearly

🌍 Additional Platform Improvements

🇫🇷 French Language Support

Foodiverse is now fully available in French across the web platform, mobile applications and communications, helping support organisations operating in French-speaking regions.

🇧🇪 Belgium Registration Support

Organisations can now register using Belgium-specific address formats and localisation settings, supporting the continued expansion of Foodiverse into new regions.

📱 Mobile Security Improvements

To help protect users and platform security, Foodiverse mobile applications now require more modern versions of Android and iOS operating systems.

🛠️ Reliability & Quality Improvements

Alongside our headline features, we've delivered a range of improvements across Foodiverse to improve reliability, reporting accuracy and everyday workflows.

Improved reporting accuracy across Foodiverse
Improved organisation and branch administration workflows
Improved schedule management reliability
Enhanced donation tracking visibility

✅ What to do next

Explore the new registration experience
Review your charity administration settings
Check out the new donation journey timeline
Contact your Account Manager if you'd like to learn more about participating in the ESG Reporting Prototype
Review donor schedules and take advantage of the new calendar management improvements

💬 Need help?

If you have questions about these updates, please contact your Food Network coordinator or reach out to the FoodCloud Support team.

🗓️ 2026-04-22 | What’s New in Foodiverse - v3.4.3

This latest release and update introduces a new way for charities to secure scheduled donations earlier, along with improvements to the application login experience, performance, reporting, and overall platform reliability.

✨Improvements

🎯 Early Acceptance

Charity users on the mobile app can now pre-accept or pre-decline offers up to 24 hours in advance, even when the donation window falls on the day before collection. This update ensures that next-day AM transfer windows are correctly displayed on the "View Early Accept Offers" page, regardless of how the schedule is configured.
The Early Accept list now automatically removes donations once they have been posted, preventing charities from pre-accepting or pre-declining active offers. If a user attempts to act on a donation that was just posted, the system now displays a clear notification advising them to refresh and accept the donation normally.

🔐 Access, Login & Performance

To encourage the transition to secure Single Sign-On, users logging on via legacy login will now encounter a pop-up redirecting them to the "New Login" page if they navigate to a Vue page (e.g. Reports, Manage Organisation). This notification prevents incorrect redirects to the legacy admin site and provides a clear choice to either cancel or proceed to the updated login portal.

📅 Schedules & Donations

When a Charity is closed Foodbank admins can now see a transfer windows (greyed out) that the Charity is assigned on the permanent schedule alongside the closed status indicator.
Collection notes now remain visible for historical reference even after a donation has been marked as transferred.

🔔 Notifications & E-mails

The Donation Acceptance Email has been updated to display the Product Name and Type instead of Brand, ensuring consistency with the "View Products" list. This change allows donors and charities to clearly identify accepted items even when brand or barcode data is unavailable.

📊 Reports & Data Accuracy

The Product Logs report now allows Foodnet admins and donors to search multiple items simulataneously and clearly identify which Charity branches have recieved products that are the subject of a recall.

🐞 Bugs & Fixes

📅 Schedules & Donations

KFC branches incorrectly generated "No Postings" due to missing manager access, but the issue is now resolved after updating user permissions to ensure they correctly submit "No Availability" instead.
The FV user interface now displays an SMS icon on the Donation Timeline whenever a primary charity is notified of an offer via text.
Donation estimates are now correctly displayed only for Waitlist charities that have actually been offered the donation.For example if a donation was accepted by the primary before the VIP window
The Donations page has been optimized to eliminate extended loading times when filtering by organization.

📊 Reports & Data Accuracy

Selected BETA users can now access legacy donation data directly within Foodiverse.
To resolve 'network error' timeouts, the donor branch impact report now supports loading up to three months of data for all donors.
The system now correctly uses the specific weight of PLD items instead of incorrectly multiplying the total weight when a donation is offered.

👉 What to do next

Explore Early Accept in the Knowledge Hub to learn how to better plan for your upcoming collections
Contact your Foodbank coordinator if you’d like help getting started

📌 Need help?

If you have any questions about these updates, please reach out to customer support.

2026-03-18 | What’s New in Foodiverse - v3.4.1

✨Early Accept

👤 Who this helps

Charities accepting scheduled donations

📝 Overview
Charities can now respond to scheduled offers before they are posted, giving you more time to plan and reducing the risk of missing your scheduled primary offer.

You can pre-accept or pre-decline eligible offers in advance. And when the donor posts the donation, Foodiverse will automatically apply your decision - so you don’t need to react in real time.

💡 Why this matters

Respond to offers before they are posted
Reduce the risk of missing your primary offer
Spend less time watching and reacting to notifications
Plan collections with more certainty

⚙️ Before / After

Before

Short response windows made it easy to miss primary offers
Missed offers could be claimed by another charity

After

Pre-accept or pre-decline offers up to 24 hours in advance
Your decision is automatically applied when the donor posts

📄 Feature Guide
Learn how to enable Early Accept in the Knowledge Hub guide.
For additional support and how to begin using this feature please contact your Foodbank coordinator.

👤 Who this helps

All Foodiverse users

📝 Overview
Logging into Foodiverse is now simpler and more consistent.

Users are now guided through a single, streamlined login flow, reducing confusion and making it easier to access your Foodiverse account.

💡 Why this matters

Faster and more straightforward login experience
Fewer login issues or confusion
Consistent access across the platform

🐞 Bugs & Fixes

🔐 Access, Login & Performance

Switching between multiple Foodiverse tabs will no longer log you out of Foodiverse

📅 Schedules & Donations

Confirmation messages now correctly reflect successful actions when marking donations as transferred
You’ll now see a clear “No posting” indicator when no donation is made for a scheduled window
When interacting with a donation, only valid actions (e.g. accept or reject) are shown

🔔 App Notifications

Error messages are now clearer and easier to understand
System messages now better reflect the outcome of your actions

📊 Reports & Data Accuracy

Reports now show consistent and accurate data across the Transfer Report and the Food Category Report
Column names are aligned across all reports, making them easier to read and compare data

👉 What to do next

Explore Early Accept in the Knowledge Hub to learn how to better plan for your upcoming collections
Contact your Foodbank coordinator if you’d like help getting started

📌 Need help?

If you have any questions about these updates, please reach out to customer support.