Foodiverse Knowledge Hub
Foodiverse Knowledge Hub

Quick access

  • Check Foodiverse Status

    We update the status page whenever there is an issue that may interrupt normal service. Click here to check if an interruption in service could be the cause ofā€¦

  • Contact Support

    Please search the Knowledge hub for an answer to your query. If you still canā€™t find what youā€™re looking for, weā€™re happy to help! Find the relevant contact deā€¦

  • Known Issues

    Before you report an issue, please check here to see if itā€™s already captured. The Foodiverse tech team may be working to resolve it. Please find any older comā€¦

All of our help sections

  • šŸ“£ Whatā€™s New in Foodiverse - 2026

    šŸš€15 July 2026 | version 3.4.7 This release focuses on improving operational clarity, strengthening self-service, and preparing the platform for growth. It impā€¦

  • New/Updated Knowledge Hub articles

    šŸ—“ļø Recently updated articles Delegated Collector Minimum/Maximum weight settings for your Network VIP Window Geo-location Filtering Food Category and Product ā€¦

  • Charity - Mobile User Guide.

    Download the Foodiverse app Sign-in to the Foodiverse app Examples of Push Notifications Your Active Donations - Accepting/Rejecting a Donation eSign Completinā€¦

  • Donor - Mobile User Guide.

    Useful information for donor branches and donor organisations. Download the Foodiverse app Sign-in to the Foodiverse app Home Page Creating a Donation Add Foodā€¦

  • VIP Window

    Useful information for Donor admins and Foodbank Admins The VIP window allows the donor or foodbank acting as donor to create a customizable window, for a primā€¦

  • Collector authentication

    Useful information for any users of the Foodiverse mobile app. Prerequisites - Donor specific Go to My Organisation -> Manage branches -> Actions -> Edit Underā€¦

  • Minimum/Maximum weight settings for your Network

    Useful information for donor admins and foodbank admins using the flutter application The min/max setting can be set per branch, and is in KG. Navigate to My Oā€¦

  • Delegated Collector

    This is useful information for Foodbanks, Donors and charities. Description Foodiverse has the OPTIONAL ability to assign food donations to individuals that arā€¦

  • Third Party Logistics - 3PL

    Useful information from donor and charity branches with Third Party Logistics. Prerequisites to 3PL 3PL donation flow Schedule examples Donation details examplā€¦

  • Push Notifications and In-app Notifications

    Push Notifications Push notifications are clickable pop-up notifications that appear on your phoneā€™s screen (configure on your own device if needed). They servā€¦

  • Early Acceptance

    The early acceptance feature allows charities to pre-accept or pre-decline scheduled offers before they are posted, so that they do not miss the opportunity laā€¦

  • How Do I...?

    Search the knowledge hub using the search bar, or select a How-To article from the list below. Create an Account on Foodiverse Activate my Foodiverse account Rā€¦

  • Snackbar Notifications

    Useful information for donors and charities using the foodiverse mobile application. Snackbar notifications give feedback from an operation without obstructingā€¦

  • Improved Recent offers page

    Useful information for charities and Foodbanks. Navigate to the Offerā€™s history page at the bottom of your dashboard The recent offers page has been updated toā€¦

  • Improved donations page

    Useful information for Donors and Foodbanks Navigate to ā€˜View my Donationsā€™ at the bottom of your dashboard The donations page has been updated to include Imprā€¦

  • Improved registration flow for new users

    Useful information for all users & admins signing up to Foodiverse. The new streamlined registration flow - The user no longer has to select food categories, aā€¦

  • Glossary

    Useful information for food banks, donor branches, donor organisations, charity branches, and charity organisations. This glossary provides explanations of theā€¦

  • Reporting

    Useful information for food banks, donor branches, donor organisations, charity branches, and charity organisations. https://foodiverse.scrollhelp.site/foodiveā€¦

  • Default Branch Changes

    Useful information for users of the web app and flutter app My Organisation (web app) The first branch a user has was appended by default branch. The new desigā€¦

  • Retailer onboarding to Foodiverse Mobile app

    This article will focus on the what information we will need from the retailers before we forward them a build for Foodiverse with instructions on what to whitā€¦

  • Troubleshoot Mobile App Sign-in and Sign-out errors

    Sometimes you may encounter problems when signing-in or signing-out of the Foodiverse app. This can happen if; your Wi-Fi / internet connection drops We have aā€¦

  • Known Issues

    Before you report an issue, please check here to see if itā€™s already captured. The Foodiverse tech team may be working to resolve it. Please find any older comā€¦

  • Archived - Known Issues

    Fixed & Wonā€™t do issues ISSUE TYPE SUMMARY PRIORITY STATUS RESOLVED ON C3-9425 The live schedule and permanent schedule arenā€™t visible if there is a waiting foā€¦