Known Issues
Before you report an issue, please check here to see if it’s already captured. The Foodiverse tech team may be working to resolve it.
Last updated: Friday, 13th May 2025 @ 10:15
Open issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
C3-7935 | A spinning circle is endlessly seen when launching the app | High | In progress | 06/05/2025 |
C3-7869 | Reports are taking too long to download | High | Estimates required | 07/04/2025 |
C3-7591 | I should see schedule data on the mobile app | High | Estimates required | 17/01/2025 |
C3-7290 | Adding a max weight capacity to a 3PC branch will not allow delegated collector to work | High | Estimates required | 08/10/2024 |
C3-7934 | When I download Schedule report, it should show correct schedule details | Medium | Estimates required | 02/05/2025 |
C3-7924 | As a charity user, when an Early 'Reconciled' offer is marked as Transferred, I should not get Push Notifications | Medium | Estimates required | 28/04/2025 |
C3-7874 | A delegated collector branch does not see the correct leave feedback workflow | Medium | Estimates required | 07/04/2025 |
C3-7752 | Donor KPI report has incorrect figures for some donors | Medium | Estimates required | 26/02/2025 |
C3-7741 | Reconciled donation status looks too similar to Foodboard donation status | Medium | Estimates required | 20/02/2025 |
C3-7732 | Some charities collection windows are not showing on their schedule | Medium | Estimates required | 18/02/2025 |
C3-7729 | The Foodiverse mobile app PLD table cannot be scrolled on some phones | Medium | Estimates required | 17/02/2025 |
C3-7707 | The share button is not seen on charity authentication donations | Medium | Estimates required | 12/02/2025 |
C3-7660 | 3 Webhooks are created when a donation is accepted | Medium | Estimates required | 30/01/2025 |
C3-7588 | The third time you press the “Next” button on donations/offer history page will not work | Medium | Estimates required | 21/01/2025 |
C3-7317 | When creating a schedule on the Web app version on the phone, the “Invitation expires at” box contains “Invalid Date” Workaround: Remove the “Invalid Date” from the text box and proceed | Medium | Estimates required | 15/10/2024 |
C3-6462 | The Foodboard counter does not change when I change my distance filter | Medium | Estimates required | 06/01/2024 |
C3-7815 | Donor’s using Middleware should have 1 donation created | Low | Estimates required | 19/03/2025 |
C3-7782 | There is multiple invites sent for 1 collection window | Low | Estimates required | 07/03/2025 |
C3-7659 | The SMS icon is showing for some donations on the offers history page | Low | Estimates required | 04/01/2025 |
C3-7477 | Some figures on the Charity KPI report are incorrect | Low | Estimates required | 10/12/2024 |
C3-7367 | A notification error message is seen when I log in to the Foodiverse app | Low | Estimates required | 4/11/2024 |
C3-7292 | The Primary Offers Accepted Today counter should update correctly | Low | Estimates required | 10/10/2024 |
C3-7244 | As an inactive charity I should not receive donations | Low | Estimates required | 01/10/2024 |
C3-7224 | A branch that has been de-activated should not appear in the donor dropdown menu on the donations/offer history page | Low | Estimates required | 23/09/2024 |
C3-6962 | Charity KPI Report percentage rates are incorrect | Low | Estimate required | 23/07/2024 |
C3-6961 | The dates on the Membership Timeline are sometimes obscured | Low | Estimates required | 23/07/2024 |
C3-6782 | Collection window allowing incorrect format to be used Workaround: The issue can be fixed by removing and re-adding the collection window | Low | Estimates required | 17/06/2024 |
C3-6539 | Soft-deleted products to be visible in the PLD | Low | Estimates required | 15/04/2024 |
C3-6524 | User should be asked to confirm their email address while registering | Low | Estimates required | 09/04/2024 |
C3-5881 | The 'Status' & 'Role' filters on the Manage users & Manage Branches page on Foodiverse do not return filtered results as expected | Low | To do | 21/11/2023 |
C3-4272 | On Production When expelling a charity branch from network members , instead of disappearing it updates the status to 'Removed | Low | Identifying requirements | 18/09/2023 |
C3-3918 | There is currently a limit of 10 on the Dashboard of Pending Actions in relation to Network Membership. Food Net Admins should manage their dashboard to reduce the number of outstanding Pending Membership Actions to below 10. | Low | Identifying requirements | 04/05/2022 |
C3-3678 | The Manage Branches > Deactivate button does not set a branch to Inactive. Workaround: Edit the branch and set the Status to Inactive and click Submit. | Low | Paused | 21/02/2022 |
C3-2575 | FoodBank Administrators can 'Suspend' a CHARITY Branch's membership on a FoodBank Network but the system does not remove their schedules - the fix will have their schedules removed completely and their membership kept open for review. | Low | Identifying requirements | 15/06/2021 |
C3-7337 | The resend activation button from the manage users page does not work when the user has an apostrophe in their name | Lowest | Estimates required | 23/10/2024 |
Fixed/Won't do issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
C3-7638 | KFC branches creating “No Postings” | Highest | Fixed | 27/01/2025 |
C3-7237 | A custom donation window should not be able to add Third Party Collector transfer type or branch | Highest | Fixed | 27/09/2024 |
C3-7381 | All figures on my branch impact report should be correct | Highest | Fixed | 12/11/2024 |
C3-7076 | A foodbank member should see consistent figures when viewing the branch impact report and donor organisation impact report Workaround: Signing in as the retailer it will show the correct figures for the branch impact report | Highest | Fixed | 23/08/2024 |
C3-6868 | Push notifications not being received on Beta environment | Highest | Fixed | 03/07/2024 |
C3-6641 | As a Charity I should be able to see correct Foodboard offers post correct Geo coordinate update | Highest | Fixed | 9/05/2024 |
C3-6469 | When the flutter app user clicks on the schedules page, the FV app crashes. | Highest | Fixed | 27/03/2024 |
C3-6056 | The charity Admin using /schedules endpoint , would like to receive all 12,000 of their schedules | Highest | Fixed | 18/12/2023 |
C3- 5767 | This is affecting users on the mobile app. When clicking on the schedules button, the page displays 'No branch selected' and does not allow the user to leave the page. If you close the app and re-open you can navigate the app but are unable to view schedules . Schedules can still be viewed on the web version. | Highest | Fixed | 24/10/2023 |
C3-7925 | Some charities cannot accept donations where there are multiple collection windows | High | Fixed | 29/04/2025 |
C3-7870 | When non-KG weights are used the recent offers cards on mobile perform addition incorrectly | High | Fixed | 07/04/2025 |
C3-7743 | Changing the category name Ambient water based flavor drinks to Soft drinks | High | Fixed | 21/02/2025 |
do | ||||
C3-7681 | The charity feedback Metabase report will have more filters, and no duplicates | High | Fixed | 06/02/2025 |
C3-7507 | The mobile app shows a blue loading circle and black background when opened | High | Fixed | 16/12/2024 |
C3-7334 | A ‘NO POSTING’ is seen incorrectly when there is already a donation in the same CW | High | Fixed | 22/10/2024 |
C3-7127 | The “Available at” on Flutter app donations should match the “Available at” on the Web App | High | Fixed | 30/08/2024 |
C3-7399 | 3PC users cannot see schedule data | High | Fixed | 19/11/2024 |
C3-6977 | I should only receive 1 SMS as a KFC SMS charity | High | Fixed | 30/07/2024 |
C3-5375 | A charity cannot accept a collection slot invitation as it does not appear in their schedule tab | High | Fixed | 18/07/2023 |
C3-7300 | The auto split donations go to the Foodboard with “0KG” when the max recipients is met | High | Fixed | 10/10/2024 |
C3-6750 | After accepting a donation as a 3PC branch user on the Flutter app, I should see the donor and charity branch addresses | High | Fixed | 07/06/2024 |
C3-6489 | When a donation is accepted via Foodboard the donation record should show correct quantity | High | Fixed | 03/04/2024 |
C3-4848 | Charity users of the Mobile app will see the Offer Time if they click the push notification. Charity users of the Mobile app will not see the Offer Time listed when they View a donation from the Your Active Donations screen. | High | Fixed | 25/01/2023 |
C3-4871 | Mobile users who click the Forgot Password button are not receiving the reset password email. Workaround is to request the password reset via the Web app. | High | Fixed | 31/01/23 |
C3-5066 | As a user of the app, the Your Active Donations panel is not refreshing automatically after a donation is created through the "Can you donate today?" call to action. | High | Fixed | 29/03/2023 |
C3- 5494 | This is currently impacting all the environments. When using the Temp Cal feature on FV, having selected a store, when selecting a date range, it is not allowing to select tomorrow’s date. The expected behaviour is that it will only allow a selection from tomorrow | High | Fixed | 18/09/2023 |
C3-6155 C3-6143 | On the Offers history page when searching by Offer ID the function is not working as expected, the system displays a spinning icon without generating any search results. | High | Fixed | 29/01/2024 |
C3-6260 | For a Donor / Foodbank Admin, when a label is applied to the branch Impact report, the entire estate is searched rather than just the branches having that label. | High | Fixed | 13/02/2024 |
C3-6473 | With geo-filtering not present on the FV web app, the page will not show the same results as the mobile app. | High | Fixed | 27/03/2024 |
C3-6458 | CZ and SK translation missing | High | Fixed | 25/03/2024 |
C3-6341 | Updating Geo-data for charity and donor orgs in Foodiverse | High | Fixed | 04/03/2024 |
C3-6075 | Primary Charity is being skipped for 4 stores : This is only affecting these stores on certain days and the issue is not widespread | High | Fixed | 16/01/2024 |
C3-6600 | The number of the Foodboard offers card is not updating correctly on the Flutter app | High | Fixed | 25/04/2024 |
C3-6611 | A grey screen is seen when attempting to view historic donation records | High | Fixed | 29/04/2024 |
C3-6654 | Investigation of inaccurate geo-distance precalc query | High | Fixed | 13/05/2024 |
C3-6746 | Charity should be able to view PLD on donations | High | Fixed | 07/06/2024 |
C3-7929 | To fix the issue where the Android app gets stuck with the loading indicator upon launch when installed from Google Play | Medium | Fixed | 02/05/2025 |
C3-7878 | ‘any’ Feedback option from the dropdown menu does not work as expected | Medium | Fixed | 08/04/2025 |
C3-7877 | To fix the issue where the Android app gets stuck with the loading indicator upon launch when installed from Google Play closed loop testing | Medium | Fixed | 07/04/2025 |
C3-7723 | Donation’s flowed to the waitlist charity after the primary accepted, even with the collection window max recipients set to 1 | Medium | Fixed | 17/02/2025 |
C3-7700 | The charity feedback Metabase report should only show donations with feedback on it | Medium | Fixed | 11/02/2025 |
C3-7682 | A collection window invite cannot be accepted | Medium | Fixed | 06/02/2025 |
C3-7566 | When “sharing” my donation details I want to see collection notes | Medium | Fixed | 17/01/2024 |
C3-7513 | There is no donation record download feature on the Foodiverse mobile app | Medium | Fixed | 16/12/2024 |
C3-7395 | The offer history page’s total amount for a category should be correct | Medium | Fixed | 19/11/2024 |
C3-7354 | The charity KPI report has incorrect ‘Planned food offered’ data | Medium | Fixed | 01/11/2024 |
C3-7338 | When viewing 3PL donations I should not see duplicated information | Medium | Fixed | 29/10/2024 |
C3-7332 | The downloaded schedule report should match the table view of the schedule report | Medium | Fixed | 22/10/2024 |
C3-7328 | The schedule report food classifications should reflect the foodnet membership food classifications set by the food bank | Medium | Fixed | 18/10/2024 |
C3-7324 | There should be more than 5 waitlist charity headings on the downloaded schedule report in the waitlist charity section | Medium | Fixed | 16/10/2024 |
C3-7258 | When the max weight settings is removed from a branch, the max weight settings should not appear on the schedule for that member | Medium | Fixed | 03/10/2024 |
C3-7227 | A donor should not be able to select 3PC when creating a custom donation window, causing donations to get stuck | Medium | Fixed | 23/09/2024 |
C3-7000 C3-7001 | I should see the correct wording when viewing PAST temp closures on the Web app and Mobile app | Medium | Fixed | 06/08/2024 |
C3-6799 | Investigate the notification issue being seen by some users | Medium | Fixed | 19/06/2024 |
C3-6752 | Cancelling out of the e-sign process on Flutter throws a blank white screen | Medium | Fixed | 07/06/2024 |
C3-6751 | The Offer Type shown in historic donations on Flutter is not correct for Foodboard offers | Medium | Fixed | 07/06/2024 |
C3-6947 | Incorrect category names on Flutter app in recent offers page | Medium | Fixed | 19/07/2024 |
FVS-349 | Investigate the donation flow for a charity being able to respond to the offer before the notification window | Medium | Fixed | 9/05/2024 |
C3-6350 | Flutter app - As a charity using the Foodboard, if another charity has already accepted the offer I get an error. I should see a notice to say the offer is already taken or no longer available | Medium | Fixed | 05/03/2024 |
C3-6653 | Fix for the grey screen when user has PLD/cPLD in offer and clicks on the View Products button on all Previous Donations in recent Offers | Medium | Fixed | 13/05/2024 |
C3-3680 | Integration users who use the foodnet admin/network membership endpoint using a foodbank bearer token. The reporting database returns branch storage types versus network storage types | Medium | Fixed | 22/02/2022 |
C3-4055 | The Branch Impact Summary Report may never complete for Food Net Admins who select “All Donors” or specific donors with a Time Period of “All time”. This is a very big dataset which generates a large query on the database. The workaround is to choose a shorter time period - select Year (Monthly) for each Year required. Also, when selecting a time period of ‘Month (daily)’, no data loads. | Medium | Fixed. Please see C3-4237 below | 10/06/2022 |
C3-4858 | The Offers History screen on the Mobile app can take a while to respond if there are a lot of donations in a charity's history. A date filter has been added to improve the loading performance. | Medium | Fixed | 26/01/23 |
C3-4870 | Approved Product records are now available in Organisation Settings. Admin users can Add/Edit products here. Sometimes a donor admin can have difficulty editing existing products. A workaround is to edit the product in the Create Donation screen. | Medium | Fixed | 31/01/23 |
C3-4881 | As a FoodNet Admin I should be able to run the Charity Branch Impact Report for a Charity and get results returned. It has also been noted that some reports that take longer than 90 seconds to finish may encounter a “Failed - Try again” error on the My Files>Download screen. | Medium | Fixed | 03/02/23 |
C3-4901 | As an Org Admin user of the 'Add Branch' section of the web app, I wish to be able to add the new branch to a 'Featured Food Net'. | Medium | Fixed | 08/02/2023 |
C3-4973 | On the FV Registration screen if you select the language English (United Kingdom), the flags for the phone numbers are greyed out and this prevents the saving of the New record. Workaround - Select the English (Ireland) language setting and prefix any phone number with +44 which will display the UK flag correctly. | Medium | Fixed | 07/03/23 |
C3-6376 | When sending cPLD to Foodiverse for the offer, donor’s data is not being captured correctly (this is not a widespread issue) | Medium | Fixed | 12/03/2024 |
C3-5028 | When viewing 'Manage Users' in the 'My Organisation page, some users that are active users are showing statuses that display as 'Awaiting Confirmation' on the Food Net level. However, their membership is indeed active and the problem is a display issue. | Medium | Fixed | 29/03/2023 |
C3-5037 | The Food Category Report- Food Type Summary Report has extra 'Uncategorised' columns in the downloaded file. These Columns should not be included in the download, they are not part of the UI data in this report | Medium | Fixed | 22/03/23 |
C3-5065 | As a user of the Foodiverse mobile app, I want to be able to switch between languages seamlessly without receiving error notifications when I switch back to English. | Medium | Fixed | 20/04/2023 |
C3-5276 | In some circumstances as a Foodbank searching the offer history tab on the web app the search field does not load when the filter is added. | Medium | Fixed | 08/06/2023 |
C3-5296 | In certain organisational configurations where a Foodbank is set up as part of a charity organisation on Foodiverse, branches can see the others impact or aggregated impact. | Medium | Fixed | 19/06/2023 |
C3-5300 | User details were displaying incorrectly in the profile section of the web and desktop app intermittently | Medium | Fixed as part of C3-5481 | 20/06/2023 |
C3-5353 | When searching in reports > Product Logs and adding text in the search filter. We get an unknown error and a spinner which doesn't end. When searching without the filter , it works as expected. | Medium | Fixed | 30/09/2023 |
C3-5379 | In some circumstances the Admin and Member manager user profiles cannot see unplanned donations. However the same unplanned donations are visible when logged in as a Donor Admin user. | Medium | Fixed | 19/07/2023 |
C3-5388 | This is only affecting one Donor on Sundays .When the store posts early , it seems to be giving the primary org the 30 minute priority window. When posted on time, the offer seems to be going out to the primary and waitlist orgs at the same time. | Medium | Fixed | 10/10/2023 |
C3-5471 | A charity can accept the offer after a transfer window has passed. This seems to only happen when the primary charity has rejected the offer first ,waitlist charities can then accept the offer after the transfer window has passed. | Medium | Fixed | 18/09/2023 |
C3-5584 | In the Foodiverse app the google maps pin on the donations history page is showing the wrong location for a number of stores, this doesn’t affect every store but it has affected quite a few. The address is indeed correct , it’s just the pin on the map that is incorrect. | Medium | Fixed | 18/09/2023 |
C3-5611 | Using the mobile app as a Donor the Main food category appears above every Sub-category , which should not be the case. They should be grouped together under the same category. If a user adds a subcategory when creating an offer, the subcategories will 'group' under the main category heading | Medium | Fixed | 19/09/2023 |
C3-6095 | When a charity was pulling historic data they noticed that some donations were not being returned in the response. | Medium | Fixed | 09/01/2024 |
C3-6176 | On the Mobile app, users may experience some issues pressing backspace when they are trying to delete and re-enter custom food quantities Workaround: Cancel out of the modal and try again | Medium | Fixed | 29/01/2024 |
C3-6541 | The live donation page on the Flutter App should be entirely translated to my chosen language | Medium | Fixed | 16/04/2024 |
C3-6605 | There is no 90 day' date filter warning when entering a date range greater than 90 days on the donations page | Medium | Fixed | 26/04/2024 |
C3-7340 | Branches migrated from Copia have incorrect activation times on the memebership timeline | Low | Fixed | 23/10/2024 |
C3-7121 | I should be able to navigate by Foodboard pages as required | Low | Fixed | 30/08/2024 |
C3-6616 | When the address of a branch is updated, the coordinates should generate new as well | Low | Fixed | 1/05/2024 |
C3-6494 | When daylight savings time occurs the donation times should not change | Low | Fixed | 04/04/2024 |
C3-5461 | When logging in to Foodivesre and selecting My Profile > Change Password and then attempting to login , it will show a 401 error. | Low | Fixed | 6/10/2023 |
C3-5498 | A foodnet admin can still see donor postings even though they have been paused on the foodnet. The intended behaviour of the platform is that if a donor branch is 'paused', and then if that donor branch offers a donation, the donation will go straight to the public foodboard, bypassing the schedule and the foodnet that it belongs to | Low | Fixed | 05/10/2023 |
C3-5630 | The issue now is when the offer is visible and can be opened (click the dropdown to see details & the accept button) , the offer stays on the Network FoodBoard. When a charity tries to accept it after the ABT had passed and the offer had ended. It does not inform the charity admin/user that the offer is No Longer available. | Low | Fixed | 05/10/2023 |
C3-6107 | Weekly reports not showing all Scheduled donation windows. Workaround: Users can get around this issue by setting to 1 month and downloading | Low | Fixed | 16/01/2024 |
C3-6988 | Kenyan phone numbers not receiving SMS offers Issue is on Twillio, not Foodiverse | Highest | Won’t do | 02/08/2024 |
C3-7701 | Leaving feedback should only be on accepted/ transferred donations | High | Won’t do | 10/02/2025 |
C3-7049 | Schedules should be able to be viewed for all branches in expected locations | High | Won’t do | 15/08/2024 |
C3-5245 | When applying a Donor Temporary schedule the CSV file uploader it should be possible to apply a temporary donation window to an original donation window that is not active or has no time set. | High | Won’t do | 01/06/2023 |
C3-7754 | A collection window invitation should have an accept button | Medium | Won’t do | 28/02/2025 |
C3-7242 | The “Member manager or viewer” on the Schedule report does not function as expected | Medium | Won’t do | 30/09/2024 |
TST-2930 | Primary charity cannot be removed from collection slow Workaround: Remove the collection window entirely and re-add in same slot without primary | Medium | Won’t do | 19/09/2024 |
C3-6933 | Beta flutter does not reflect PROD flutter when posting a second donation in the same TW | Medium | Won't do | 16/07/2024 |
C3-6841 | On the donations page I should be able to see the third page of the table when I set the donations per page to 100 | Medium | Won’t do | 27/06/2024 |
C3-6720 | C02 or meals should be captured in the impact reports on BETA env | Medium | Won't do | 04/06/2024 |
C3-5278 | When using the Foodboard daily digest on the Chrome browser the email link doesn't direct to the login page, an error message is shown. Alternative browsers can be used without any issues. | Medium | Won’t do | 12/06/2023 |
C3-5272 | As a Donor I can now select the previous day donation window when I create a donation within 12 hours of the previous day donation window. I no longer see the yellow warning when I try to create a duplicate offer. | Medium | Won’t do | 07/06/2023 |
C3-5658 | One charity was unable to see their offers history , this has had one occurrence. | Medium | Won’t do | 25/10/2023 |
C3-6509 | When a primary charity receives a donation they should have 30 minutes to respond before it is offered to the waitlist/foodboard charity | Medium | Won't do | 05/05/2024 |
C3-6533 | When donating on the Flutter App, adding PLD should not cause issues | Medium | Won’t do | 12/04/2024 |
C3-7220 | I should see the Manage Closed Dates button where applicable | Low | Won’t do | 23/09/2024 |
C3-7096 | I should see an appropriate error message when attempting to reach an unauthorized URL | Low | Won’t do | 27/08/2024 |
C3-6714 | Notification ID storage error occurring on Flutter app | Low | Won't do | 30/05/2024 |
C3-6678 | 2 waitlist charities should not be able to accept a donation at the exact same time | Low | Won’t do | 20/05/2024 |
C3-6496 | When a donor membership is paused, “no postings” should not be generated | Low | Won’t do | 04/04/2024 |
C3-6482 | An inactive user’s details should be able to be updated without any error | Low | Won’t do | 29/03/2024 |
C3-5271 | Foodbank has Reported an increase in No Postings for last week. | Low | Won't do | 25/03/2023 |
C3-2963 | When adding a charity to a collection window we have identified a where charities with names containing only 3 characters, e.g. The XYZ, the collection window does not update with charity added as primary. | Low | Won't do | 06/09/2021 |
C3-7835 | 2 SMS' are being sent for 1 donations | Lowest | Won’t do | 31/03/2025 |
C3-6575 | Offer data should be seen when viewing a donation in Manage Donations as CZ FB or SK FB | Lowest | Won't do | 22/04/2024 |