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Please find any older completed tickets ( > 4 months), here - Archived - Known Issues
Last updated:
Status options:
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To do - Ticket has not begun work yet
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In progress - Ticket is being worked on
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Upcoming release - Ticket will be in the next production release
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Later release - Ticket will not be in the next production release
Open issues
ISSUE TYPE
|
SUMMARY
|
PRIORITY
|
STATUS
|
CREATED
|
|---|---|---|---|---|
|
C3-10168 |
As a foodbank using the donor temp cal feature, I should be able to add dates once I’ve added branches |
Highest |
To do |
16-07-2026 |
|
C3-10152 |
Reports are loading upon the page being loaded |
Highest |
To do |
14-07-2026 |
|
C3-10051 |
Foodbank comms module, SMS is not working as expected |
Highest |
Upcoming release |
24-06-2026 |
|
C3-10018 |
Create donation button is visible to branch viewers |
High |
Upcoming release |
18-06-2026 |
|
C3-9723 |
The Foodiverse logo does not appear on the DAD email |
High |
Upcoming release |
13-04-2026 |
|
C3-10167 |
As a charity on a WL using webhooks, when a donation is fully accepted by the primary then I should not generate a webhook |
Medium |
To do |
16-07-2026 |
|
C3-10159 |
As a KFC MW user with voided donations, the voided donations should not lower my weekly weight average |
Medium |
To do |
15-07-2026 |
|
C3-10145 |
Duplicate PLD items are causing donations to not be created |
Medium |
To do |
14-07-2026 |
|
C3-10130 |
Donation did not create an entry when CW passed |
Medium |
To do |
07-07-2026 |
|
C3-10099 |
As a foodbank user/admin adding charities to a CW, when I press submit I will not see an ambiguous error |
Medium |
To do |
01-07-2026 |
|
C3-10053 |
Easy acceptance is sending an email and notification per slot per branch |
Medium |
To do |
24-06-2026 |
|
C3-10025 |
Foodbanks cannot see donations accepted by branches in their org (Foodnet donations unaffected), so their impact does not update |
Medium |
To do |
22-06-2026 |
|
C3-10002 |
Inactive charity branches can accept foodboard offers |
Medium |
Upcoming release |
16-06-2026 |
|
C3-10001 |
Notifications are not sending correctly |
Medium |
Upcoming release |
15-06-2026 |
|
C3-10000 |
Geo coordinates are inaccurate |
Medium |
Upcoming release |
26-06-2026 |
|
C3-9977 |
Being able to select the current date in donor temp cal appears unavailable |
Medium |
Upcoming release |
08-06-2026 |
|
C3-9970 |
As a schedule report downloading a large amount of data, my download should complete in a few minutes |
Medium |
Upcoming release |
05-06-2026 |
|
C3-9932 |
Leaving feedback is possible after 48 hours |
Medium |
Upcoming release |
27-05-2026 |
|
C3-9895 |
Schedule auto rotation tooltip link does not go to KH article |
Medium |
Upcoming release |
20-05-2026 |
|
C3-9743 |
The auto-transfer script is not transferring all donations |
Medium |
Upcoming release |
21-04-2026 |
|
C3-9701 |
Split donations show negative weight for unallocated categories |
Medium |
Upcoming release |
08-04-2026 |
|
C3-9662 |
Donor admins cannot de-activate branches |
Medium |
In progress |
01-04-2026 |
|
C3-9443 |
As a FV user on BETA using Branch Impact Summary, I should see correct impact figures |
Medium |
To do |
26-02-2026 |
|
C3-9290 |
The foodbank network organisation impact report date filters are not working as expected |
Medium |
In progress |
27-01-2026 |
|
C3-9175 |
Some branch addresses cause the ‘submit’ button to give error when managing branches |
Medium |
To do |
13-01-2026 |
|
C3-9756 |
The DAD email is not responsive on smaller screens |
Medium |
In progress |
21-04-2026 |
|
C3-9755 |
A user can click to delete their data multiple times in a row |
Medium |
To do |
21-04-2026 |
|
C3-9353 |
Temp cals should be able to set closures up to 1 year in the future |
Medium |
To do |
10-02-2026 |
|
C3-9314 |
Filter for historic donations are giving on-screen errors |
Low |
To do |
30-01-2026 |
|
C3-9226 |
When creating a donation you cannot add multiple PLD items to a category in the same go |
Low |
To do |
20-01-2026 |
|
C3-9225 |
When a PLD item is created during the donation creation process it cannot immediately be chosen |
Low |
To do |
20-01-2026 |
|
C3-8987 |
Push notification URLs are not redirecting as expected |
Low |
In progress |
26-11-2025 |
|
C3-7477 |
Some figures on the Charity KPI report are incorrect |
Low |
To do |
10-12-2024 |
|
C3-7244 |
As an inactive charity I should not receive donations |
Low |
To do |
01-10-2024 |
|
C3-9716 |
There is no date picker on the donations/offers history page |
Low |
To do |
13-04-2026 |
|
C3-9550 |
As a charity trying to access Impact Summary, I want to see a clear banner explaining that the Impact Summary Report is not accessible to me so that I understand why I cannot access it. |
Low |
To do |
12-03-2026 |
|
C3-9268 |
The barcode field when creating PLD shouldn’t be required |
Low |
To do |
23-01-2026 |
|
C3-6962 |
Charity KPI Report percentage rates are incorrect |
Low |
To do |
23-07-2024 |
|
C3-6539 |
Soft-deleted products to be visible in the PLD |
Low |
To do |
15-04-2024 |
|
C3-6524 |
User should be asked to confirm their email address while registering |
Low |
To do |
09-04-2024 |
Fixed/Won't do issues
ISSUE NUMBER
|
SUMMARY
|
PRIORITY
|
STATUS
|
RESOLVED ON
|
|---|---|---|---|---|
|
C3-9680 |
Early acceptance feature does not function when donations are posted early |
Highest |
Fixed |
14-04-2026 |
|
C3-9582 |
Early accept issue with morning collections |
Highest |
Fixed |
25-03-2026 |
|
C3-9988 |
Password reset directs user to EU app instead of BETA due to missing platform selector |
High |
Fixed |
15-07-2026 |
|
C3-9984 |
404 login error on new app update - localized to 5 APK dependent branches of an account |
High |
Fixed |
15-07-2026 |
|
C3-9953 |
Donations are not showing up on charity dashboard |
High |
Fixed |
15-07-2026 |
|
C3-9563 |
There are no pending actions seen by the 3PC branch when the charity accepts an offer |
High |
Fixed |
30-03-2026 |
|
C3-9828 |
Food classifications are incorrectly applied to charities when added to a donor schedule |
High |
Fixed |
07-05-2026 |
|
C3-9918 |
Easy acceptance is interacting with donations more than 24 hours away |
High |
Fixed |
26-05-2026 |
|
C3-9330 |
Collection notes are not viewable on historic donations |
High |
Fixed |
14-04-2026 |
|
C3-9959 |
Dates cannot be added in donor temp cal after adding branches |
Medium |
Fixed |
15-07-2026 |
|
C3-9945 |
The offer status and donation status on the recent offers page all have black text boxes |
Medium |
Fixed |
15-07-2026 |
|
C3-9935 |
The language selector is not persistent |
Medium |
Fixed |
15-07-2026 |
|
C3-9738 |
Charities on collection windows are not receiving donation offers |
Medium |
Fixed |
15-07-2026 |
|
C3-9403 |
Downloaded reports containing names with special characters produce incorrect names |
Medium |
Fixed |
12-05-2026 |
|
C3-9834 |
The dropdown menu on offers history & donations page don’t change language |
Medium |
Fixed |
11-05-2026 |
|
C3-9535 |
Donation reminder emails are still received when a charity is no longer in the Foodnet |
Medium |
Fixed |
17-06-2026 |
|
C3-9667 |
Only 100 branches maximum can be edited/ closed at a time using the donor temp cal feature |
Medium |
Fixed |
13-04-2026 |
|
C3-9769 |
Donation quantities are appearing beside charities that were not offered the donation |
Medium |
Fixed |
28-04-2026 |
|
C3-9584 |
Slide out details page gets stuck frequently, hard refresh or more than 1 hard refresh to see it properly |
Medium |
Fixed |
21-04-2026 |
|
C3-9511 |
Deactivating a user does not work as expected |
Medium |
Fixed |
21-04-2026 |
|
C3-9503 |
Accepting an offer is causing errors |
Medium |
Fixed |
07-04-2026 |
|
C3-9502 |
PLD is not being shown in the DAD email |
Medium |
Fixed |
27-03-2026 |
|
C3-9477 |
The schedule page is not working as expected for mobile users |
Medium |
Fixed |
30-03-2026 |
|
C3-9418 |
The warnings on the registration page are not translating |
Medium |
Fixed |
24-03-2026 |
|
C3-9347 |
Estimates are not consistent in what charity they should beside on the donations page |
Medium |
Fixed |
26-03-2026 |
|
C3-8945 |
The time format across the application is inconsistent |
Medium |
Fixed |
30-03-2026 |
|
C3-8837 |
Charity permanent schedules can’t be viewed when temporary closed |
Medium |
Fixed |
31-03-2026 |
|
C3-7991 |
‘No Postings’ are incorrectly being posted |
Medium |
Fixed |
30-03-2026 |
|
C3-9816 |
Branch labels cannot be added/removed successfully |
Low |
Fixed |
15-07-2026 |
|
C3-9623 |
An error is seen navigating to the ‘product logs’ report from Flutter |
Low |
Fixed |
07-04-2026 |
Won’t do’s
|
||||
|
C3-9802 |
Suppressed emails are not being suppressed |
High |
Won’t do |
29-04-2026 |
|
C3-9737 |
Charities can accept food categories which they have toggled off |
High |
Won’t do |
21-04-2026 |
|
C3-9482 |
Time formats when viewing a donation are inconsistent |
Medium |
Won’t do |
24-03-2026 |
|
C3-7367 |
A notification error message is seen when I log in to the Foodiverse app |
Low |
Won’t do |
14-07-2026 |