Known Issues
Before you report an issue, please check here to see if it’s already captured. The Foodiverse tech team may be working to resolve it.
Last updated: Tuesday, 17th December 2024 @ 10:00
Open issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
Bug C3-7237 | A custom donation window should not be able to add Third Party Collector transfer type or branch | Highest | Estimates required | 27/09/2024 |
Bug C3-7399 | 3PC users cannot see schedule data | High | Estimates required | 19/11/2024 |
Bug C3-7290 | Adding a max weight capacity to a 3PC branch will not allow delegated collector to work | High | Estimates required | 08/10/2024 |
Improvement C3-7395 | The offer history page’s total amount for a category should be correct | Medium | Estimates required | 19/11/2024 |
Bug C3-7338 | When viewing 3PL donations I should not see duplicated information | Medium | Estimates required | 29/10/2024 |
Improvement C3-7317 | When creating a schedule on the Web app version on the phone, the “Invitation expires at” box contains “Invalid Date” Workaround: Remove the “Invalid Date” from the text box and proceed | Medium | Estimates required | 15/10/2024 |
Bug C3-7507 | The mobile app shows a blue loading circle and black background when opened | Low | Estimates required | 16/12/2024 |
Bug C3-7367 | A notification error message is seen when I log in to the Foodiverse app | Low | Estimates required | 4/11/2024 |
Bug C3-7292 | The Primary Offers Accepted Today counter should update correctly | Low | Estimates required | 10/10/2024 |
Bug C3-7244 | As an inactive charity I should not receive donations | Low | Estimates required | 01/10/2024 |
Bug C3-7224 | A branch that has been de-activated should not appear in the donor dropdown menu on the donations/offer history page | Low | Estimates required | 23/09/2024 |
Improvement C3-6962 | Charity KPI Report percentage rates are incorrect | Low | Estimate required | 23/07/2024 |
Improvement C3-6961 | The dates on the Membership Timeline are sometimes obscured | Low | Estimates required | 23/07/2024 |
Workaround C3-6782 | Collection window allowing incorrect format to be used Workaround: The issue can be fixed by removing and re-adding the collection window | Low | Estimates required | 17/06/2024 |
Task C3-6678 | 2 waitlist charities should not be able to accept a donation at the exact same time | Low | Estimates required | 20/05/2024 |
Improvement | Soft-deleted products to be visible in the PLD | Low | Estimates required | 15/04/2024 |
Improvement C3-6524 | User should be asked to confirm their email address while registering | Low | Estimates required | 09/04/2024 |
Bug C3-5881 | The 'Status' & 'Role' filters on the Manage users & Manage Branches page on Foodiverse do not return filtered results as expected | Low | To do | 21/11/2023 |
Bug | On Production When expelling a charity branch from network members , instead of disappearing it updates the status to 'Removed | Low | Identifying requirements | 18/09/2023 |
Workaround C3-3918 | There is currently a limit of 10 on the Dashboard of Pending Actions in relation to Network Membership. Food Net Admins should manage their dashboard to reduce the number of outstanding Pending Membership Actions to below 10. | Low | Identifying requirements | 04/05/2022 |
Workaround C3-3678 | The Manage Branches > Deactivate button does not set a branch to Inactive. Workaround: Edit the branch and set the Status to Inactive and click Submit. | Low | Paused | 21/02/2022 |
Bug C3-2575 | FoodBank Administrators can 'Suspend' a CHARITY Branch's membership on a FoodBank Network but the system does not remove their schedules - the fix will have their schedules removed completely and their membership kept open for review. | Low | Identifying requirements | 15/06/2021 |
Bug C3-7337 | The resend activation button from the manage users page does not work when the user has an apostrophe in their name | Lowest | Estimates required | 23/10/2024 |
Fixed/Won't do issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
Bug C3-7381 | All figures on my branch impact report should be correct | Highest | Fixed | 12/11/2024 |
Bug C3-7076 | A foodbank member should see consistent figures when viewing the branch impact report and donor organisation impact report Workaround: Signing in as the retailer it will show the correct figures for the branch impact report | Highest | Fixed | 23/08/2024 |
Bug C3-6868 | Push notifications not being received on Beta environment | Highest | Fixed | 03/07/2024 |
Bug C3-6641 | As a Charity I should be able to see correct Foodboard offers post correct Geo coordinate update | Highest | Fixed | 9/05/2024 |
Bug | When the flutter app user clicks on the schedules page, the FV app crashes. | Highest | Fixed | 27/03/2024 |
Improvement | The charity Admin using /schedules endpoint , would like to receive all 12,000 of their schedules | Highest | Fixed | 18/12/2023 |
Bug | This is affecting users on the mobile app. When clicking on the schedules button, the page displays 'No branch selected' and does not allow the user to leave the page. If you close the app and re-open you can navigate the app but are unable to view schedules . Schedules can still be viewed on the web version. | Highest | Fixed | 24/10/2023 |
Bug C3-7334 | A ‘NO POSTING’ is seen incorrectly when there is already a donation in the same CW | High | Fixed | 22/10/2024 |
Bug C3-7127 | The “Available at” on Flutter app donations should match the “Available at” on the Web App | High | Fixed | 30/08/2024 |
Bug C3-6977 | I should only receive 1 SMS as a KFC SMS charity | High | Fixed | 30/07/2024 |
Bug C3-5375 | A charity cannot accept a collection slot invitation as it does not appear in their schedule tab | High | Fixed | 18/07/2023 |
Bug C3-7300 | The auto split donations go to the Foodboard with “0KG” when the max recipients is met | High | Fixed | 10/10/2024 |
Improvement C3-6750 | After accepting a donation as a 3PC branch user on the Flutter app, I should see the donor and charity branch addresses | High | Fixed | 07/06/2024 |
Bug C3-6489 | When a donation is accepted via Foodboard the donation record should show correct quantity | High | Fixed | 03/04/2024 |
Bug C3-4848 | Charity users of the Mobile app will see the Offer Time if they click the push notification. Charity users of the Mobile app will not see the Offer Time listed when they View a donation from the Your Active Donations screen. | High | Fixed | 25/01/2023 |
Bug C3-4871 | Mobile users who click the Forgot Password button are not receiving the reset password email. Workaround is to request the password reset via the Web app. | High | Fixed | 31/01/23 |
Bug C3-5066 | As a user of the app, the Your Active Donations panel is not refreshing automatically after a donation is created through the "Can you donate today?" call to action. | High | Fixed | 29/03/2023 |
Bug | This is currently impacting all the environments. When using the Temp Cal feature on FV, having selected a store, when selecting a date range, it is not allowing to select tomorrow’s date. The expected behaviour is that it will only allow a selection from tomorrow | High | Fixed | 18/09/2023 |
Bug C3-6155 C3-6143 | On the Offers history page when searching by Offer ID the function is not working as expected, the system displays a spinning icon without generating any search results. | High | Fixed | 29/01/2024 |
Bug | For a Donor / Foodbank Admin, when a label is applied to the branch Impact report, the entire estate is searched rather than just the branches having that label. | High | Fixed | 13/02/2024 |
Bug | With geo-filtering not present on the FV web app, the page will not show the same results as the mobile app. | High | Fixed | 27/03/2024 |
Improvement | CZ and SK translation missing | High | Fixed | 25/03/2024 |
Improvement C3-6341 | Updating Geo-data for charity and donor orgs in Foodiverse | High | Fixed | 04/03/2024 |
Bug C3-6075 | Primary Charity is being skipped for 4 stores : This is only affecting these stores on certain days and the issue is not widespread | High | Fixed | 16/01/2024 |
Bug C3-6600 | The number of the Foodboard offers card is not updating correctly on the Flutter app | High | Fixed | 25/04/2024 |
Bug C3-6611 | A grey screen is seen when attempting to view historic donation records | High | Fixed | 29/04/2024 |
Bug C3-6654 | Investigation of inaccurate geo-distance precalc query | High | Fixed | 13/05/2024 |
Bug C3-6746 | Charity should be able to view PLD on donations | High | Fixed | 07/06/2024 |
Bug C3-7354 | The charity KPI report has incorrect ‘Planned food offered’ data | Medium | Fixed | 01/11/2024 |
Bug C3-7332 | The downloaded schedule report should match the table view of the schedule report | Medium | Fixed | 22/10/2024 |
Improvement C3-7328 | The schedule report food classifications should reflect the foodnet membership food classifications set by the food bank | Medium | Fixed | 18/10/2024 |
Improvement C3-7324 | There should be more than 5 waitlist charity headings on the downloaded schedule report in the waitlist charity section | Medium | Fixed | 16/10/2024 |
Bug C3-7258 | When the max weight settings is removed from a branch, the max weight settings should not appear on the schedule for that member | Medium | Fixed | 03/10/2024 |
Bug C3-7227 | A donor should not be able to select 3PC when creating a custom donation window, causing donations to get stuck | Medium | Fixed | 23/09/2024 |
Improvement C3-7000 C3-7001 | I should see the correct wording when viewing PAST temp closures on the Web app and Mobile app | Medium | Fixed | 06/08/2024 |
Task | Investigate the notification issue being seen by some users | Medium | Fixed | 19/06/2024 |
Bug C3-6752 | Cancelling out of the e-sign process on Flutter throws a blank white screen | Medium | Fixed | 07/06/2024 |
Bug C3-6751 | The Offer Type shown in historic donations on Flutter is not correct for Foodboard offers | Medium | Fixed | 07/06/2024 |
Bug C3-6947 | Incorrect category names on Flutter app in recent offers page | Medium | Fixed | 19/07/2024 |
Bug FVS-349 | Investigate the donation flow for a charity being able to respond to the offer before the notification window | Medium | Fixed | 9/05/2024 |
Bug | Flutter app - As a charity using the Foodboard, if another charity has already accepted the offer I get an error. I should see a notice to say the offer is already taken or no longer available | Medium | Fixed | 05/03/2024 |
Bug | Fix for the grey screen when user has PLD/cPLD in offer and clicks on the View Products button on all Previous Donations in recent Offers | Medium | Fixed | 13/05/2024 |
Bug C3-3680 | Integration users who use the foodnet admin/network membership endpoint using a foodbank bearer token. The reporting database returns branch storage types versus network storage types | Medium | Fixed | 22/02/2022 |
Workaround C3-4055 | The Branch Impact Summary Report may never complete for Food Net Admins who select “All Donors” or specific donors with a Time Period of “All time”. This is a very big dataset which generates a large query on the database. The workaround is to choose a shorter time period - select Year (Monthly) for each Year required. Also, when selecting a time period of ‘Month (daily)’, no data loads. | Medium | Fixed. Please see C3-4237 below | 10/06/2022 |
Improvement C3-4858 | The Offers History screen on the Mobile app can take a while to respond if there are a lot of donations in a charity's history. A date filter has been added to improve the loading performance. | Medium | Fixed | 26/01/23 |
Bug C3-4870 | Approved Product records are now available in Organisation Settings. Admin users can Add/Edit products here. Sometimes a donor admin can have difficulty editing existing products. A workaround is to edit the product in the Create Donation screen. | Medium | Fixed | 31/01/23 |
Bug C3-4881 | As a FoodNet Admin I should be able to run the Charity Branch Impact Report for a Charity and get results returned. It has also been noted that some reports that take longer than 90 seconds to finish may encounter a “Failed - Try again” error on the My Files>Download screen. | Medium | Fixed | 03/02/23 |
Bug C3-4901 | As an Org Admin user of the 'Add Branch' section of the web app, I wish to be able to add the new branch to a 'Featured Food Net'. | Medium | Fixed | 08/02/2023 |
Bug C3-4973 | On the FV Registration screen if you select the language English (United Kingdom), the flags for the phone numbers are greyed out and this prevents the saving of the New record. Workaround - Select the English (Ireland) language setting and prefix any phone number with +44 which will display the UK flag correctly. | Medium | Fixed | 07/03/23 |
Task C3-6376 | When sending cPLD to Foodiverse for the offer, donor’s data is not being captured correctly (this is not a widespread issue) | Medium | Fixed | 12/03/2024 |
Bug C3-5028 | When viewing 'Manage Users' in the 'My Organisation page, some users that are active users are showing statuses that display as 'Awaiting Confirmation' on the Food Net level. However, their membership is indeed active and the problem is a display issue. | Medium | Fixed | 29/03/2023 |
Bug C3-5037 | The Food Category Report- Food Type Summary Report has extra 'Uncategorised' columns in the downloaded file. These Columns should not be included in the download, they are not part of the UI data in this report | Medium | Fixed | 22/03/23 |
Bug C3-5065 | As a user of the Foodiverse mobile app, I want to be able to switch between languages seamlessly without receiving error notifications when I switch back to English. | Medium | Fixed | 20/04/2023 |
Improvement C3-5276 | In some circumstances as a Foodbank searching the offer history tab on the web app the search field does not load when the filter is added. | Medium | Fixed | 08/06/2023 |
Bug C3-5296 | In certain organisational configurations where a Foodbank is set up as part of a charity organisation on Foodiverse, branches can see the others impact or aggregated impact. | Medium | Fixed | 19/06/2023 |
Bug C3-5300 | User details were displaying incorrectly in the profile section of the web and desktop app intermittently | Medium | Fixed as part of C3-5481 | 20/06/2023 |
Bug C3-5353 | When searching in reports > Product Logs and adding text in the search filter. We get an unknown error and a spinner which doesn't end. When searching without the filter , it works as expected. | Medium | Fixed | 30/09/2023 |
Bug C3-5379 | In some circumstances the Admin and Member manager user profiles cannot see unplanned donations. However the same unplanned donations are visible when logged in as a Donor Admin user. | Medium | Fixed | 19/07/2023 |
Bug C3-5388 | This is only affecting one Donor on Sundays .When the store posts early , it seems to be giving the primary org the 30 minute priority window. When posted on time, the offer seems to be going out to the primary and waitlist orgs at the same time. | Medium | Fixed | 10/10/2023 |
Bug C3-5471 | A charity can accept the offer after a transfer window has passed. This seems to only happen when the primary charity has rejected the offer first ,waitlist charities can then accept the offer after the transfer window has passed. | Medium | Fixed | 18/09/2023 |
Bug C3-5584 | In the Foodiverse app the google maps pin on the donations history page is showing the wrong location for a number of stores, this doesn’t affect every store but it has affected quite a few. The address is indeed correct , it’s just the pin on the map that is incorrect. | Medium | Fixed | 18/09/2023 |
Bug | Using the mobile app as a Donor the Main food category appears above every Sub-category , which should not be the case. They should be grouped together under the same category. If a user adds a subcategory when creating an offer, the subcategories will 'group' under the main category heading | Medium | Fixed | 19/09/2023 |
Bug C3-6095 | When a charity was pulling historic data they noticed that some donations were not being returned in the response. | Medium | Fixed | 09/01/2024 |
Bug C3-6176 | On the Mobile app, users may experience some issues pressing backspace when they are trying to delete and re-enter custom food quantities Workaround: Cancel out of the modal and try again | Medium | Fixed | 29/01/2024 |
Bug C3-6541 | The live donation page on the Flutter App should be entirely translated to my chosen language | Medium | Fixed | 16/04/2024 |
Bug C3-6605 | There is no 90 day' date filter warning when entering a date range greater than 90 days on the donations page | Medium | Fixed | 26/04/2024 |
Bug C3-7340 | Branches migrated from Copia have incorrect activation times on the memebership timeline | Low | Fixed | 23/10/2024 |
Bug C3-7121 | I should be able to navigate by Foodboard pages as required | Low | Fixed | 30/08/2024 |
Bug C3-6616 | When the address of a branch is updated, the coordinates should generate new as well | Low | Fixed | 1/05/2024 |
Bug C3-6494 | When daylight savings time occurs the donation times should not change | Low | Fixed | 04/04/2024 |
Bug C3-5461 | When logging in to Foodivesre and selecting My Profile > Change Password and then attempting to login , it will show a 401 error. | Low | Fixed | 6/10/2023 |
Bug C3-5498 | A foodnet admin can still see donor postings even though they have been paused on the foodnet. The intended behaviour of the platform is that if a donor branch is 'paused', and then if that donor branch offers a donation, the donation will go straight to the public foodboard, bypassing the schedule and the foodnet that it belongs to | Low | Fixed | 05/10/2023 |
Bug C3-5630 | The issue now is when the offer is visible and can be opened (click the dropdown to see details & the accept button) , the offer stays on the Network FoodBoard. When a charity tries to accept it after the ABT had passed and the offer had ended. It does not inform the charity admin/user that the offer is No Longer available. | Low | Fixed | 05/10/2023 |
Bug C3-6107 | Weekly reports not showing all Scheduled donation windows. Workaround: Users can get around this issue by setting to 1 month and downloading | Low | Fixed | 16/01/2024 |
Bug C3-6988 | Kenyan phone numbers not receiving SMS offers Issue is on Twillio, not Foodiverse | Highest | Won’t do | 02/08/2024 |
Bug C3-7049 | Schedules should be able to be viewed for all branches in expected locations | High | Won’t do | 15/08/2024 |
Bug C3-5245 | When applying a Donor Temporary schedule the CSV file uploader it should be possible to apply a temporary donation window to an original donation window that is not active or has no time set. | High | Won’t do | 01/06/2023 |
Bug C3-7242 | The “Member manager or viewer” on the Schedule report does not function as expected | Medium | Won’t do | 30/09/2024 |
Bug TST-2930 | Primary charity cannot be removed from collection slow Workaround: Remove the collection window entirely and re-add in same slot without primary | Medium | Won’t do | 19/09/2024 |
Bug C3-6933 | Beta flutter does not reflect PROD flutter when posting a second donation in the same TW | Medium | Won't do | 16/07/2024 |
Bug C3-6841 | On the donations page I should be able to see the third page of the table when I set the donations per page to 100 | Medium | Won’t do | 27/06/2024 |
Bug C3-6720 | C02 or meals should be captured in the impact reports on BETA env | Medium | Won't do | 04/06/2024 |
Bug C3-5278 | When using the Foodboard daily digest on the Chrome browser the email link doesn't direct to the login page, an error message is shown. Alternative browsers can be used without any issues. | Medium | Won’t do | 12/06/2023 |
Bug C3-5272 | As a Donor I can now select the previous day donation window when I create a donation within 12 hours of the previous day donation window. I no longer see the yellow warning when I try to create a duplicate offer. | Medium | Won’t do | 07/06/2023 |
Bug | One charity was unable to see their offers history , this has had one occurrence. | Medium | Won’t do | 25/10/2023 |
Bug C3-6509 | When a primary charity receives a donation they should have 30 minutes to respond before it is offered to the waitlist/foodboard charity | Medium | Won't do | 05/05/2024 |
Task C3-6533 | When donating on the Flutter App, adding PLD should not cause issues | Medium | Won’t do | 12/04/2024 |
Bug C3-7220 | I should see the Manage Closed Dates button where applicable | Low | Won’t do | 23/09/2024 |
Improvement C3-7096 | I should see an appropriate error message when attempting to reach an unauthorized URL | Low | Won’t do | 27/08/2024 |
Improvement C3-2963 | When adding a charity to a collection window we have identified a bug where charities with names containing only 3 characters, e.g. The XYZ, the collection window does not update with charity added as primary. | Low | Won't do | 06/09/2021 |
Bug C3-5271 | Foodbank has Reported an increase in No Postings for last week. | Low | Won't do | 25/03/2023 |
Bug C3-6496 | When a donor membership is paused, “no postings” should not be generated | Low | Won’t do | 04/04/2024 |
Bug C3-6482 | An inactive user’s details should be able to be updated without any error | Low | Won’t do | 29/03/2024 |
Bug C3-6714 | Notification ID storage error occurring on Flutter app | Low | Won't do | 30/05/2024 |
Bug C3-6575 | Offer data should be seen when viewing a donation in Manage Donations as CZ FB or SK FB | Lowest | Won't do | 22/04/2024 |