Known Issues
Before you report an issue, please check here to see if it’s already captured. The Foodiverse tech team may be working to resolve it.
Please find any older completed tickets ( > 4 months), here - Archived - Known Issues
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Estimates required - Ticket has not began work
In progress - Ticket is currently being worked on
In QA - Ticket is being tested by QA team
Upcoming release - Ticket fix will be live following the next release
Fixed - Ticket fix is live on production
Open issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
C3-9935 | The language selector is not persistant | High | Estimates required | 28-05-2026 |
C3-9918 | Easy acceptance is interacting with donations more than 24 hours away | High | In QA | 26-05-2026 |
C3-9828 | Food classifications are incorrectly applied to charities when added to a donor schedule | High | Upcoming release | 07-05-2026 |
C3-9945 | The offer status and donation status on the recent offers page all have black text boxes | Medium | Estimates required | 02-06-2026 |
C3-9895 | Schedule auto rotation tooltip link does not go to KH article | Medium | Estimates required | 20-05-2026 |
C3-9856 | The donations page is taking a long time to load | Medium | In review | 14-05-2026 |
C3-9848 | Offers stuck in pending state | Medium | In progress | 13-05-2026 |
C3-9834 | The dropdown menu on offers history & donations page don’t change language | Medium | Estimates required | 11-05-2026 |
C3-9769 | Donation quantities are appearing beside charities that were not offered the donation | Medium | Upcoming release | 28-04-2026 |
C3-9756 | The DAD email contains emojis related to chicken only | Medium | In review | 21-04-2026 |
C3-9752 | Affiliates charities can see unaffiliated donors on the foodboard | Medium | Ready for QA | 20-04-2026 |
C3-9743 | The auto-transfer script is not transferring all donations | Medium | To do | 21-04-2026 |
C3-9738 | Donations are not flowing to primary charities as expected | Medium | Estimates required | 15-04-2026 |
C3-9733 | Charities in multiple foodnets can only view 1 foodnet’s schedules in the ‘my schedule’ page | Medium | Ready for QA | 13-04-2026 |
C3-9723 | The Foodiverse logo does not appear on the DAD email | Medium | In review | 13-04-2026 |
C3-9701 | Split donations show negative weight for unallocated categories | Medium | Estimates required | 08-04-2026 |
C3-9667 | Only 100 branches maximum can be edited/ closed at a time using the donor temp cal feature | Medium | Upcoming release | 13-04-2026 |
C3-9662 | Donor admins cannot de-activate branches | Medium | Estimates required | 01-04-2026 |
C3-9535 | Donation reminder emails are still received when a charity is no longer in the Foodnet | Medium | Estimates required | 10-03-2026 |
C3-9443 | As a FV user on BETA using Branch Impact Summary, I should see correct impact figures | Medium | Estimates required | 26-02-2026 |
C3-9403 | Downloaded reports containing names with special characters produce incorrect names | Medium | Upcoming release | 12-05-2026 |
C3-9353 | Temp cals should be able to set closures up to 1 year in the future | Medium | Estimates required | 10-02-2026 |
C3-9290 | The foodbank network organisation impact report date filters are not working as expected | Medium | Ready for QA | 27-01-2026 |
C3-9175 | Some branch addresses cause the ‘submit’ button to give error when managing branches | Medium | Estimates required | 13-01-2026 |
C3-9816 | As a Organisation Admin, I should be able to remove / add Labels successfully for my branch | Low | Ready for QA | 01-05-2026 |
C3-9755 | A user can click to delete their data multiple times in a row | Low | Estimates required | 21-04-2026 |
C3-9716 | There is no date picker on the donations/offers history page | Low | Estimates required | 13-04-2026 |
C3-9550 | As a charity trying to access Impact Summary, I want to see a clear banner explaining that the Impact Summary Report is not accessible to me so that I understand why I cannot access it. | Low | Estimates required | 12-03-2026 |
C3-9314 | Filter for historic donations are giving on-screen errors | Low | Estimates required | 30-01-2026 |
C3-9268 | The barcode field when creating PLD shouldn’t be required | Low | Estimates required | 23-01-2026 |
C3-9226 | When creating a donation you cannot add multiple PLD items to a category in the same go | Low | Estimates required | 20-01-2026 |
C3-9225 | When a PLD item is created during the donation creation process it cannot immediately be chosen | Low | Estimates required | 20-01-2026 |
C3-8987 | Push notification URLs are not redirecting as expected | Low | Paused | 26-11-2025 |
C3-7477 | Some figures on the Charity KPI report are incorrect | Low | Estimates required | 10-12-2024 |
C3-7367 | A notification error message is seen when I log in to the Foodiverse app | Low | Estimates required | 4-11-2024 |
C3-7244 | As an inactive charity I should not receive donations | Low | Estimates required | 01-10-2024 |
C3-6962 | Charity KPI Report percentage rates are incorrect | Low | Estimates required | 23-07-2024 |
C3-6539 | Soft-deleted products to be visible in the PLD | Low | Estimates required | 15-04-2024 |
C3-6524 | User should be asked to confirm their email address while registering | Low | Estimates required | 09-04-2024 |
C3-8389 | Users aren’t receiving password reset emails from the new app | Lowest | Estimates required | 31-07-2025 |
Fixed/Won't do issues
ISSUE NUMBER | SUMMARY | PRIORITY | STATUS | RESOLVED ON |
|---|---|---|---|---|
C3-9680 | Early acceptance feature does not function when donations are posted early | Highest | Fixed | 14-04-2026 |
C3-9582 | Early accept issue with morning collections | Highest | Fixed | 25-03-2026 |
C3-9425 | The live schedule and permanent schedule aren’t visible if there is a waiting for activation CW | Highest | Fixed | 27-02-2026 |
C3-9277 | Some email providers are blocking Foodiverse emails | Highest | Fixed | 02-03-2026 |
C3-9563 | There are no pending actions seen by the 3PC branch when the charity accepts an offer | High | Fixed | 30-03-2026 |
C3-9330 | Collection notes are not viewable on historic donations | High | Fixed | 14-04-2026 |
C3-9599 | On the charity branch impact report, the ‘charity branch’ filter is not working as expected | Medium | Fixed | 20-03-2026 |
C3-9584 | Slide out details page gets stuck frequently, hard refresh or more than 1 hard refresh to see it properly | Medium | Fixed | 18-03-2026 |
C3-9511 | Deactivating a user does not work as expected | Medium | Fixed | 06-03-2026 |
C3-9503 | Accepting an offer is causing errors | Medium | Fixed | 07-04-2026 |
C3-9502 | PLD is not being shown in the DAD email | Medium | Fixed | 27-03-2026 |
C3-9477 | The schedule page is not working as expected for mobile users | Medium | Fixed | 30-03-2026 |
C3-9464 | The default custom unit of measure should be my created custom unit of measure | Medium | Fixed | 06-03-2026 |
C3-9418 | The warnings on the registration page are not translating | Medium | Fixed | 24-03-2026 |
C3-9392 | Logging into the app has a long load time and then gives an error | Medium | Fixed | 03-03-2026 |
C3-9378 | As a FV user using Impact report, I should see correct impact figures | Medium | Fixed | 17-02-2026 |
C3-9371 | Issues loading donations page | Medium | Fixed | 20-03-2026 |
C3-9347 | Estimates are not consistent in what charity they should beside on the donations page | Medium | Fixed | 26-03-2026 |
C3-9321 | the organisation phone number and branch phone number should not be unique | Medium | Fixed | 18-02-2026 |
C3-9315 | Larger data pulls of the branch impact report time out | Medium | Fixed | 10-03-2026 |
C3-9309 | The user logo is showing the previously logged in account’s logo | Medium | Fixed | 03-03-2026 |
C3-9280 | The void button is not voiding donations correctly | Medium | Fixed | 05-02-2026 |
C3-9269 | When using dialogue boxes on FV, pressing enter should go to the next line | Medium | Fixed | 16-02-2026 |
C3-9240 | The charity organisation filter on the charity branch impact report has long load times | Medium | Fixed | 18-02-2026 |
C3-9206 | When a donation is in large donation holding the donation status is incorrect | Medium | Fixed | 18-02-2026 |
C3-9077 | The transfer report is returning invalid figures | Medium | Fixed | 03-02-2026 |
C3-8966 | Figures between food type impact report (impact/price) is inconsistent | Medium | Fixed | 03-02-2026 |
C3-8945 | The time format across the application is inconsistent | Medium | Fixed | 30-03-2026 |
C3-8837 | Charity permanent schedules can’t be viewed when temporary closed | Medium | Fixed | 31-03-2026 |
C3-8832 | Changing tabs logs the user out of FV | Medium | Fixed | 18-02-2026 |
C3-7991 | ‘No Postings’ are incorrectly being posted | Medium | Fixed | 30-03-2026 |
C3-9623 | An error is seen navigating to the ‘product logs’ report from Flutter | Low | Fixed | 07-04-2026 |
C3-8947 | Pending invites in the members & schedules page are overlapping other boxes | Low | Fixed | 11-03-2026 |
Won’t do’s | ||||
C3-9802 | Suppressed emails are not being suppressed | High | Won’t do | 29-04-2026 |
C3-9737 | Charities can accept food categories which they have toggled off | High | Won’t do | 21-04-2026 |
C3-9482 | Time formats when viewing a donation are inconsistent | Medium | Won’t do | 24-03-2026 |
C3-9364 | The branch impact report on BETA should not require a branch or organisation to submit | Medium | Won’t do | 17-02-2026 |
C3-9323 | Donor admins can see all of the branches in their org, regardless of branch viewer/user access | Medium | Won’t do | 18-02-2026 |
C3-9117 | Some donations are not completing when the DW end time passes | Medium | Won’t do | 09-02-2026 |
C3-8913 | The environment is changing for users from EU to BETA while logged in | Medium | Won’t do | 16-02-2026 |
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