Known Issues
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Please find any older completed tickets ( > 4 months), here - Archived - Known Issues
Last updated:
Open issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
C3-9680 | Early acceptance feature does not function when donations are posted early | High | Estimates required | 07-04-2026 |
C3-9613 | Logging out of Vue brings you to the wrong log in screen | Medium | Estimates required | 24-03-2026 |
C3-9584 | Slide out details page gets stuck frequently, hard refresh or more than 1 hard refresh to see it properly | Medium | Estimates required | 18-03-2026 |
C3-9535 | Donation reminder emails are still received when a charity is no longer in the Foodnet | Medium | Estimates required | 10-03-2026 |
C3-9511 | Deactivating a user does not work as expected | Medium | Estimates required | 06-03-2026 |
C3-9443 | As a FV user on BETA using Branch Impact Summary, I should see correct impact figures | Medium | Estimates required | 26-02-2026 |
C3-9403 | Downloaded reports containing names with special characters produce incorrect names | Medium | Estimates required | 20-02-2026 |
C3-9378 | As a FV user using Impact report, I should see correct impact figures | Medium | Estimates required | 17-02-2026 |
C3-9353 | Temp cals should be able to set closures up to 1 year in the future | Medium | Estimates required | 10-02-2026 |
C3-9330 | Collection notes are not viewable on historic donations | Medium | In QA | 04-02-2026 |
C3-9290 | The foodbank network organisation impact report date filters are not working as expected | Medium | Estimates required | 27-01-2026 |
C3-9175 | Some branch addresses cause the ‘submit’ button to give error when managing branches | Medium | Estimates required | 13-01-2026 |
C3-9314 | Filter for historic donations are giving on-screen errors | Low | Estimates required | 30-01-2026 |
C3-9268 | The barcode field when creating PLD shouldn’t be required | Low | Estimates required | 23-01-2026 |
C3-9226 | When creating a donation you cannot add multiple PLD items to a category in the same go | Low | Estimates required | 20-01-2026 |
C3-9225 | When a PLD item is created during the donation creation process it cannot immediately be chosen | Low | Estimates required | 20-01-2026 |
C3-8987 | Push notification URLs are not redirecting as expected | Low | Paused | 26-11-2025 |
C3-7477 | Some figures on the Charity KPI report are incorrect | Low | Estimates required | 10-12-2024 |
C3-7367 | A notification error message is seen when I log in to the Foodiverse app | Low | Estimates required | 4-11-2024 |
C3-7244 | As an inactive charity I should not receive donations | Low | Estimates required | 01-10-2024 |
C3-6962 | Charity KPI Report percentage rates are incorrect | Low | Estimates required | 23-07-2024 |
C3-6539 | Soft-deleted products to be visible in the PLD | Low | Estimates required | 15-04-2024 |
C3-6524 | User should be asked to confirm their email address while registering | Low | Estimates required | 09-04-2024 |
C3-8389 | Users aren’t receiving password reset emails from the new app | Lowest | Estimates required | 31-07-2025 |
Fixed/Won't do issues
ISSUE NUMBER | SUMMARY | PRIORITY | STATUS | RESOLVED ON |
|---|---|---|---|---|
C3-9582 | Early accept issue with morning collections | Highest | Fixed | 25-03-2026 |
C3-9425 | The live schedule and permanent schedule aren’t visible if there is a waiting for activation CW | Highest | Fixed | 27-02-2026 |
C3-9277 | Some email providers are blocking Foodiverse emails | Highest | Fixed | 02-03-2026 |
C3-9109 | When creating a custom transfer window during donation creation the ‘select branch’ resets visually | Highest | Fixed | 19-01-2026 |
C3-9105 | Schedule data is not loading | Highest | Fixed | 19-01-2026 |
C3-8976 | Estimates or Actuals should not be changed to zero for ‘Accepted By Other’ offers | Highest | Fixed | 08-01-2026 |
C3-8870 | The wrong environment is the default when loading FV | Highest | Fixed | 05-12-2025 |
C3-9563 | There are no pending actions seen by the 3PC branch when the charity accepts an offer | High | Fixed | 30-03-2026 |
C3-8920 | Dutch language is being selected by FV | High | Fixed | 24-11-2025 |
C3-8724 | A pop-up to update the user’s app is seen incorerctly | High | Fixed | 23-10-2025 |
C3-9503 | Accepting an offer is causing errors | Medium | Fixed | 07-04-2026 |
C3-9502 | PLD is not being shown in the DAD email | Medium | Fixed | 27-03-2026 |
C3-9477 | The schedule page is not working as expected for mobile users | Medium | Fixed | 30-03-2026 |
C3-9464 | The default custom unit of measure should be my created custom unit of measure | Medium | Fixed | 06-03-2026 |
C3-9418 | The warnings on the registration page are not translating | Medium | Fixed | 24-03-2026 |
C3-9392 | Logging into the app has a long load time and then gives an error | Medium | Fixed | 03-03-2026 |
C3-9371 | Issues loading donations page | Medium | Fixed | 20-03-2026 |
C3-9347 | Estimates are not consistent in what charity they should beside on the donations page | Medium | Fixed | 26-03-2026 |
C3-9321 | the organisation phone number and branch phone number should not be unique | Medium | Fixed | 18-02-2026 |
C3-9315 | Larger data pulls of the branch impact report time out | Medium | Fixed | 10-03-2026 |
C3-9309 | The user logo is showing the previously logged in account’s logo | Medium | Fixed | 03-03-2026 |
C3-9280 | The void button is not voiding donations correctly | Medium | Fixed | 05-02-2026 |
C3-9269 | When using dialogue boxes on FV, pressing enter should go to the next line | Medium | Fixed | 16-02-2026 |
C3-9240 | The charity organisation filter on the charity branch impact report has long load times | Medium | Fixed | 18-02-2026 |
C3-9206 | When a donation is in large donation holding the donation status is incorrect | Medium | Fixed | 18-02-2026 |
C3-9087 | The DAD email is sending 2 emails when the primary charity does not respond | Medium | Fixed | 23-12-2025 |
C3-9078 | When submit is pressed in the managed close dates feature an error is seen | Medium | Fixed | 28-01-2026 |
C3-9077 | The transfer report is returning invalid figures | Medium | Fixed | 03-02-2026 |
C3-9076 | ‘Reconcile’ is seen as an option when accepting a donation as a foodbank | Medium | Fixed | 26-01-2026 |
C3-8989 | The live schedule does not appear when a branch is closed for the whole week | Medium | Fixed | 23-01-2026 |
C3-8980 | Some Dutch translations are not correct | Medium | Fixed | 22-12-2025 |
C3-8966 | Figures between food type impact report (impact/price) is inconsistent | Medium | Fixed | 03-02-2026 |
C3-8946 | Variable names are seen during the foodnet application applying loading screen | Medium | Fixed | 26-01-2026 |
C3-8945 | The time format across the application is inconsistent | Medium | Fixed | 30-03-2026 |
C3-8944 | Some donations are not showing estimates, and have N/A as their quantity | Medium | Fixed | 09-01-2026 |
C3-8915 | Using a branches ID to search doesn’t work in the manage branches tab | Medium | Fixed | 26-01-2026 |
C3-8897 | UI bug where it appears WL have actuals for donations they did not collect | Medium | Fixed | 09-01-2026 |
C3-8856 | The donor organisation impact report column headings are not aligning | Medium | Fixed | 23-01-2026 |
C3-8841 | The product management page in organisation setting's pagination doesn’t work | Medium | Fixed | 06-01-2026 |
C3-8837 | Charity permanent schedules can’t be viewed when temporary closed | Medium | Fixed | 31-03-2026 |
C3-8832 | Changing tabs logs the user out of FV | Medium | Fixed | 18-02-2026 |
C3-8791 | When an invalid address is used an ambiguous error message is seen | Medium | Fixed | 26-01-2026 |
C3-8758 | I want to search reports using the branches ID | Medium | Fixed | 19-12-2025 |
C3-8756 | The affiliates section is not responsive | Medium | Fixed | 27-11-2025 |
C3-7991 | ‘No Postings’ are incorrectly being posted | Medium | Fixed | 30-03-2026 |
C3-9623 | An error is seen navigating to the ‘product logs’ report from Flutter | Low | Fixed | 07-04-2026 |
C3-8947 | Pending invites in the members & schedules page are overlapping other boxes | Low | Fixed | 11-03-2026 |
C3-8764 | The sorting on the manage users page does not function | Low | Fixed | 06-11-2025 |
Won’t do’s | ||||
C3-9599 | On the charity branch impact report, the ‘charity branch’ filter is not working as expected | Medium | Won’t do | 20-03-2026 |
C3-9482 | Time formats when viewing a donation are inconsistent | Medium | Won’t do | 24-03-2026 |
C3-9364 | The branch impact report on BETA should not require a branch or organisation to submit | Medium | Won’t do | 17-02-2026 |
C3-9323 | Donor admins can see all of the branches in their org, regardless of branch viewer/user access | Medium | Won’t do | 18-02-2026 |
C3-9117 | Some donations are not completing when the DW end time passes | Medium | Won’t do | 09-02-2026 |
C3-9068 | Replying Y1 to an SMS is being received by the system twice | Medium | Won’t do | 15-12-2025 |
C3-8990 | SSO session is remaining logged in after logging out | Medium | Won’t do | 15-12-2025 |
C3-8956 | No availabilities are being seen by KFC following successful donation creation | Medium | Won’t do | 26-11-2025 |
C3-8921 | Uploading a branch logo/ profile picture does not work | Medium | Won’t do | 27-01-2026 |
C3-8913 | The environment is changing for users from EU to BETA while logged in | Medium | Won’t do | 16-02-2026 |
C3-8880 | A white screen, prompting “Request blocked” is seen | Medium | Won’t do | 08-01-2026 |
C3-8866 | Some donations have 0 weight | Medium | Won’t do | 09-01-2026 |