Known Issues
Before you report an issue, please check here to see if it’s already captured. The Foodiverse tech team may be working to resolve it.
Last updated: Wednesday, 23rd April 2024 @ 14:30
Open issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
Bug C3-6075 | Primary Charity is being skipped for 4 stores : This is only affecting these stores on certain days and the issue is not widespread | High | In Review | 16/01/2024 |
Bug C3-6600 | The number of the Foodboard offers card is not updating correctly on the Flutter app | High | Estimates required | 25/04/2024 |
Workaround C3-3678 | The Manage Branches>Deactivate button does not set a branch to Inactive. As a workaround Edit the branch and set the Status to Inactive and click Submit. | Medium | Paused | 21/02/2022 |
Improvement C3-6524 | User should be asked to confirm their email address while registering | Medium | Estimates required | 09/04/2024 |
Bug C3-5498 | A foodnet admin can still see donor postings even though they have been paused on the foodnet. The intended behaviour of the platform is that if a donor branch is 'paused', and then if that donor branch offers a donation, the donation will go straight to the public foodboard, bypassing the schedule and the foodnet that it belongs to | Medium | Estimates required | 05/10/2023 |
Task C3-6376 | When sending cPLD to Foodiverse for the offer, donor’s data is not being captured correctly (this is not a widespread issue) | Medium | Estimates required | 12/03/2024 |
Bug C3-6489 | When a donation is accepted via Foodboard the donation record should show correct quantity | Medium | Estimates required | 03/04/2024 |
Bug C3-6509 | When a primary charity receives a donation they should have 30 minutes to respond before it is offered to the waitlist/foodboard charity | Medium | Estimates required | 05/05/2024 |
Task C3-6533 | When donating on the Flutter App, adding PLD should not cause issues | Medium | Estimates required | 12/04/2024 |
Bug C3-6541 | The live donation page on the Flutter App should be entirely translated to my chosen language | Medium | Estimates required | 16/04/2024 |
Bug C3-6496 | When a donor membership is paused, “no postings” should not be generated | Low | Estimates required | 04/04/2024 |
Bug C3-6494 | When daylight savings time occurs the donation times should not change | Low | Estimates required | 04/04/2024 |
Bug C3-2575 | FoodBank Administrators can 'Suspend' a CHARITY Branch's membership on a FoodBank Network but the system does not remove their schedules - the fix will have their schedules removed completely and their membership kept open for review. | Low | Identifying requirements | 15/06/2021 |
Improvement C3-2963 | When adding a charity to a collection window we have identified a bug where charities with names containing only 3 characters, e.g. The Pod, the collection window does not update with charity added as primary. | Low | Estimates required | 06/09/2021 |
Workaround C3-3918 | There is currently a limit of 10 on the Dashboard of Pending Actions in relation to Network Membership. Food Net Admins should manage their dashboard to reduce the number of outstanding Pending Membership Actions to below 10. | Low | Identifying requirements | 04/05/2022 |
Bug | On Production When expelling a charity branch from network members , instead of disappearing it updates the status to 'Removed | Low | Identifying requirements | 18/09/2023 |
Bug | One charity was unable to see their offers history , this has had one occurrence. For now this deemed low priority and has not been assigned for engineering | Low | Estimates required | 25/10/2023 |
Bug C3-5271 | Foodbank has Reported an increase in No Postings for last week. | Low | Estimates required | 25/03/2023 |
Bug C3-5881 | The 'Status' & 'Role' filters on the Manage users & Manage Branches page on Foodiverse do not return filtered results as expected | Low | To Do | 21/11/2023 |
Bug C3-6482 | An inactive user’s details should be able to be updated without any error | Low | Estimates required | 29/03/2024 |
Improvement | Soft-deleted products to be visible in the PLD | Low | Estimates required | 15/04/2024 |
Bug C3-6575 | Offer data should be seen when viewing a donation in Manage Donations as CZ FB or SK FB | Low | Estimates required | 22/04/2024 |
Fixed/wont do issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
Improvement | The Olio Admin using /schedules endpoint , would like to receive all 12,000 of olio schedules | Highest | Fixed | 18/12/2023 |
Bug | When the flutter app user clicks on the schedules page, the FV app crashes. | Highest | Fixed | 27/03/2024 |
Bug | This is affecting users on the mobile app. When clicking on the schedules button, the page displays 'No branch selected' and does not allow the user to leave the page. If you close the app and re-open you can navigate the app but are unable to view schedules . Schedules can still be viewed on the web version. | Highest | Fixed | 24/10/2023 |
Bug C3-4848 | Charity users of the Mobile app will see the Offer Time if they click the push notification. Charity users of the Mobile app will not see the Offer Time listed when they View a donation from the Your Active Donations screen. | High | Fixed | 25/01/2023 |
Bug C3-4871 | Mobile users who click the Forgot Password button are not receiving the reset password email. Workaround is to request the password reset via the Web app. | High | Fixed | 31/01/23 |
Bug C3-5066 | As a user of the app, the Your Active Donations panel is not refreshing automatically after a donation is created through the "Can you donate today?" call to action. | High | Fixed | 29/03/2023 |
Bug | This is currently impacting all the environments. When using the Temp Cal feature on FV, having selected a store, when selecting a date range, it is not allowing to select tomorrow’s date. The expected behaviour is that it will only allow a selection from tomorrow | High | Fixed | 18/09/2023 |
Bug C3-6155 C3-6143 | On the Offers history page when searching by Offer ID the function is not working as expected, the system displays a spinning icon without generating any search results. | High | Fixed | 29/01/2024 |
Bug | For a Donor / Foodbank Admin, when a label is applied to the branch Impact report, the entire estate is searched rather than just the branches having that label. | High | Fixed | 13/02/2024 |
Bug | With geo-filtering not present on the FV web app, the page will not show the same results as the mobile app. | High | Fixed | 27/03/2024 |
Improvement | CZ and SK translation missing | High | Fixed | 25/03/2024 |
Improvement C3-6341 | Updating Geo-data for charity and donor orgs in Foodiverse | High | Fixed | 04/03/2024 |
Bug C3-3680 | Integration users who use the foodnet admin/network membership endpoint using a foodbank bearer token. The reporting database returns branch storage types versus network storage types | Medium | Fixed | 22/02/2022 |
Workaround C3-4055 | The Branch Impact Summary Report may never complete for Food Net Admins who select “All Donors” or specific donors with a Time Period of “All time”. This is a very big dataset which generates a large query on the database. The workaround is to choose a shorter time period - select Year (Monthly) for each Year required. Also, when selecting a time period of ‘Month (daily)’, no data loads. | Medium | Fixed. Please see C3-4237 below | 10/06/2022 |
Improvement C3-4858 | The Offers History screen on the Mobile app can take a while to respond if there are a lot of donations in a charity's history. A date filter has been added to improve the loading performance. | Medium | Fixed | 26/01/23 |
Bug C3-4870 | Approved Product records are now available in Organisation Settings. Admin users can Add/Edit products here. Sometimes a donor admin can have difficulty editing existing products. A workaround is to edit the product in the Create Donation screen. | Medium | Fixed | 31/01/23 |
Bug C3-4881 | As a FoodNet Admin I should be able to run the Charity Branch Impact Report for a Charity and get results returned. It has also been noted that some reports that take longer than 90 seconds to finish may encounter a “Failed - Try again” error on the My Files>Download screen. | Medium | Fixed | 03/02/23 |
Bug C3-4901 | As an Org Admin user of the 'Add Branch' section of the web app, I wish to be able to add the new branch to a 'Featured Food Net'. | Medium | Fixed | 08/02/2023 |
Bug C3-4973 | On the FV Registration screen if you select the language English (United Kingdom), the flags for the phone numbers are greyed out and this prevents the saving of the New record. Workaround - Select the English (Ireland) language setting and prefix any phone number with +44 which will display the UK flag correctly. | Medium | Fixed | 07/03/23 |
Bug C3-5028 | When viewing 'Manage Users' in the 'My Organisation page, some users that are active users are showing statuses that display as 'Awaiting Confirmation' on the Food Net level. However, their membership is indeed active and the problem is a display issue. | Medium | Fixed | 29/03/2023 |
Bug C3-5037 | The Food Category Report- Food Type Summary Report has extra 'Uncategorised' columns in the downloaded file. These Columns should not be included in the download, they are not part of the UI data in this report | Medium | Fixed | 22/03/23 |
Bug C3-5065 | As a user of the Foodiverse mobile app, I want to be able to switch between languages seamlessly without receiving error notifications when I switch back to English. | Medium | Fixed | 20/04/2023 |
Improvement C3-5276 | In some circumstances as a Foodbank searching the offer history tab on the web app the search field does not load when the filter is added. | Medium | Fixed | 08/06/2023 |
Bug C3-5296 | In certain organisational configurations where a Foodbank is set up as part of a charity organisation on Foodiverse, branches can see the others impact or aggregated impact. | Medium | Fixed | 19/06/2023 |
Bug C3-5300 | User details were displaying incorrectly in the profile section of the web and desktop app intermittently | Medium | Fixed as part of C3-5481 | 20/06/2023 |
Bug C3-5353 | When searching in reports > Product Logs and adding text in the search filter. We get an unknown error and a spinner which doesn't end. When searching without the filter , it works as expected. | Medium | Fixed | 30/09/2023 |
Bug C3-5379 | In some circumstances the Admin and Member manager user profiles cannot see unplanned donations. However the same unplanned donations are visible when logged in as a Donor Admin user. | Medium | Fixed | 19/07/2023 |
Bug C3-5388 | This is only affecting one Donor on Sundays .When the store posts early , it seems to be giving the primary org the 30 minute priority window. When posted on time, the offer seems to be going out to the primary and waitlist orgs at the same time. | Medium | Fixed | 10/10/2023 |
Bug C3-5471 | A charity can accept the offer after a transfer window has passed. This seems to only happen when the primary charity has rejected the offer first ,waitlist charities can then accept the offer after the transfer window has passed. | Medium | Fixed | 18/09/2023 |
Bug C3-5584 | In the Foodiverse app the google maps pin on the donations history page is showing the wrong location for a number of stores, this doesn’t affect every store but it has affected quite a few. The address is indeed correct , it’s just the pin on the map that is incorrect. | Medium | Fixed | 18/09/2023 |
Bug | Using the mobile app as a Donor the Main food category appears above every Sub-category , which should not be the case. They should be grouped together under the same category. If a user adds a subcategory when creating an offer, the subcategories will 'group' under the main category heading | Medium | Fixed | 19/09/2023 |
C3-6095 | When a charity was pulling historic data they noticed that some donations were not being returned in the response. | Medium | Fixed | 09/01/2024 |
Bug C3-6176 | On the Mobile app, users may experience some issues pressing backspace when they are trying to delete and re-enter custom food quantities Workaround: Cancel out of the modal and try again | Medium | Fixed | 29/01/2024 |
Bug C3-5461 | When logging in to Foodivesre and selecting My Profile > Change Password and then attempting to login , it will show a 401 error. | Low | Fixed | 6/10/2023 |
Bug C3-5630 | The issue now is when the offer is visible and can be opened (click the dropdown to see details & the accept button) , the offer stays on the Network FoodBoard. When a charity tries to accept it after the ABT had passed and the offer had ended. It does not inform the charity admin/user that the offer is No Longer available. | Low | Fixed | 05/10/2023 |
Bug C3-6107 | Weekly reports not showing all Scheduled donation windows. Workaround: Users can get around this issue by setting to 1 month and downloading | Low | Fixed | 16/01/2024 |
Bug C3-5245 | When applying a Donor Temporary schedule the CSV file uploader it should be possible to apply a temporary donation window to an original donation window that is not active or has no time set. | High | Won’t do | 01/06/2023 |
Bug C3-5278 | When using the Foodboard daily digest on the Chrome browser the email link doesn't direct to the login page, an error message is shown. Alternative browsers can be used without any issues. | Medium | Won’t do | 12/06/2023 |
Bug C3-5272 | As a Donor I can now select the previous day donation window when I create a donation within 12 hours of the previous day donation window. I no longer see the yellow warning when I try to create a duplicate offer. | Medium | Won’t do | 07/06/2023 |
Bug C3-5375 | In very rare situations a Charity user that has existing slots exceeding 150 collection slots may be unable to accept new slot invitations. The button to accept the new slots may not be present. | Low | Won’t do | 18/07/2023 |