Known Issues
Before you report an issue, please check here to see if it’s already captured. The Foodiverse tech team may be working to resolve it.
Please find any older completed tickets ( > 4 months), here - Archived - Known Issues
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Estimates required - Ticket has not began work
In progress - Ticket is currently being worked on
In QA - Ticket is being tested by QA team
Upcoming release - Ticket fix will be live following the next release
Fixed - Ticket fix is live on production
Open issues
ISSUE TYPE | SUMMARY | PRIORITY | STATUS | CREATED |
|---|---|---|---|---|
C3-9769 | Donation quantities are appearing beside charities that were not offered the donation | High | In QA | 28-04-2026 |
C3-9613 | Logging out of Vue brings you to the wrong log in screen | High | Estimates required | 24-03-2026 |
C3-9756 | The DAD email contains emojis related to chicken only | Medium | Estimates required | 21-04-2026 |
C3-9752 | Affiliates charities can see unaffiliated donors on the foodboard | Medium | Estimates required | 20-04-2026 |
C3-9743 | The auto-transfer script is not transferring all donations | Medium | Estimates required | 21-04-2026 |
C3-9738 | Donations are not flowing to primary charities as expected | Medium | Estimates required | 15-04-2026 |
C3-9737 | Charities can accept food categories which they have toggled off | Medium | Estimates required | 21-04-2026 |
C3-9733 | Charities in multiple foodnets can only view 1 foodnet’s schedules in the ‘my schedule’ page | Medium | Estimates required | 13-04-2026 |
C3-9723 | The Foodiverse logo does not appear on the DAD email | Medium | Estimates required | 13-04-2026 |
C3-9701 | Split donations show negative weight for unallocated categories | Medium | Estimates required | 08-04-2026 |
C3-9667 | Only 100 branches maximum can be edited/ closed at a time using the donor temp cal feature | Medium | Estimates required | 13-04-2026 |
C3-9662 | Donor admins cannot de-activate branches | Medium | Estimates required | 01-04-2026 |
C3-9535 | Donation reminder emails are still received when a charity is no longer in the Foodnet | Medium | Estimates required | 10-03-2026 |
C3-9443 | As a FV user on BETA using Branch Impact Summary, I should see correct impact figures | Medium | Estimates required | 26-02-2026 |
C3-9403 | Downloaded reports containing names with special characters produce incorrect names | Medium | Estimates required | 20-02-2026 |
C3-9353 | Temp cals should be able to set closures up to 1 year in the future | Medium | Estimates required | 10-02-2026 |
C3-9290 | The foodbank network organisation impact report date filters are not working as expected | Medium | Estimates required | 27-01-2026 |
C3-9175 | Some branch addresses cause the ‘submit’ button to give error when managing branches | Medium | Estimates required | 13-01-2026 |
C3-8987 | Push notification URLs are not redirecting as expected | Medium | Paused | 26-11-2025 |
C3-9816 | As a Organisation Admin, I should be able to remove / add Labels successfully for my branch | Low | Estimates required | 01-05-2026 |
C3-9755 | A user can click to delete their data multiple times in a row | Low | Estimates required | 21-04-2026 |
C3-9716 | There is no date picker on the donations/offers history page | Low | Estimates required | 13-04-2026 |
C3-9550 | As a charity trying to access Impact Summary, I want to see a clear banner explaining that the Impact Summary Report is not accessible to me so that I understand why I cannot access it. | Low | Estimates required | 12-03-2026 |
C3-9314 | Filter for historic donations are giving on-screen errors | Low | Estimates required | 30-01-2026 |
C3-9268 | The barcode field when creating PLD shouldn’t be required | Low | Estimates required | 23-01-2026 |
C3-9226 | When creating a donation you cannot add multiple PLD items to a category in the same go | Low | Estimates required | 20-01-2026 |
C3-9225 | When a PLD item is created during the donation creation process it cannot immediately be chosen | Low | Estimates required | 20-01-2026 |
C3-7477 | Some figures on the Charity KPI report are incorrect | Low | Estimates required | 10-12-2024 |
C3-7367 | A notification error message is seen when I log in to the Foodiverse app | Low | Estimates required | 4-11-2024 |
C3-7244 | As an inactive charity I should not receive donations | Low | Estimates required | 01-10-2024 |
C3-6962 | Charity KPI Report percentage rates are incorrect | Low | Estimates required | 23-07-2024 |
C3-6539 | Soft-deleted products to be visible in the PLD | Low | Estimates required | 15-04-2024 |
C3-6524 | User should be asked to confirm their email address while registering | Low | Estimates required | 09-04-2024 |
C3-8389 | Users aren’t receiving password reset emails from the new app | Lowest | Estimates required | 31-07-2025 |
Fixed/Won't do issues
ISSUE NUMBER | SUMMARY | PRIORITY | STATUS | RESOLVED ON |
|---|---|---|---|---|
C3-9680 | Early acceptance feature does not function when donations are posted early | Highest | Fixed | 14-04-2026 |
C3-9582 | Early accept issue with morning collections | Highest | Fixed | 25-03-2026 |
C3-9425 | The live schedule and permanent schedule aren’t visible if there is a waiting for activation CW | Highest | Fixed | 27-02-2026 |
C3-9277 | Some email providers are blocking Foodiverse emails | Highest | Fixed | 02-03-2026 |
C3-9109 | When creating a custom transfer window during donation creation the ‘select branch’ resets visually | Highest | Fixed | 19-01-2026 |
C3-9105 | Schedule data is not loading | Highest | Fixed | 19-01-2026 |
C3-8976 | Estimates or Actuals should not be changed to zero for ‘Accepted By Other’ offers | Highest | Fixed | 08-01-2026 |
C3-9563 | There are no pending actions seen by the 3PC branch when the charity accepts an offer | High | Fixed | 30-03-2026 |
C3-9330 | Collection notes are not viewable on historic donations | High | Fixed | 14-04-2026 |
C3-9584 | Slide out details page gets stuck frequently, hard refresh or more than 1 hard refresh to see it properly | Medium | Fixed | 18-03-2026 |
C3-9511 | Deactivating a user does not work as expected | Medium | Fixed | 06-03-2026 |
C3-9503 | Accepting an offer is causing errors | Medium | Fixed | 07-04-2026 |
C3-9502 | PLD is not being shown in the DAD email | Medium | Fixed | 27-03-2026 |
C3-9477 | The schedule page is not working as expected for mobile users | Medium | Fixed | 30-03-2026 |
C3-9464 | The default custom unit of measure should be my created custom unit of measure | Medium | Fixed | 06-03-2026 |
C3-9418 | The warnings on the registration page are not translating | Medium | Fixed | 24-03-2026 |
C3-9392 | Logging into the app has a long load time and then gives an error | Medium | Fixed | 03-03-2026 |
C3-9378 | As a FV user using Impact report, I should see correct impact figures | Medium | Fixed | 17-02-2026 |
C3-9371 | Issues loading donations page | Medium | Fixed | 20-03-2026 |
C3-9347 | Estimates are not consistent in what charity they should beside on the donations page | Medium | Fixed | 26-03-2026 |
C3-9321 | the organisation phone number and branch phone number should not be unique | Medium | Fixed | 18-02-2026 |
C3-9315 | Larger data pulls of the branch impact report time out | Medium | Fixed | 10-03-2026 |
C3-9309 | The user logo is showing the previously logged in account’s logo | Medium | Fixed | 03-03-2026 |
C3-9280 | The void button is not voiding donations correctly | Medium | Fixed | 05-02-2026 |
C3-9269 | When using dialogue boxes on FV, pressing enter should go to the next line | Medium | Fixed | 16-02-2026 |
C3-9240 | The charity organisation filter on the charity branch impact report has long load times | Medium | Fixed | 18-02-2026 |
C3-9206 | When a donation is in large donation holding the donation status is incorrect | Medium | Fixed | 18-02-2026 |
C3-9077 | The transfer report is returning invalid figures | Medium | Fixed | 03-02-2026 |
C3-9076 | ‘Reconcile’ is seen as an option when accepting a donation as a foodbank | Medium | Fixed | 26-01-2026 |
C3-8989 | The live schedule does not appear when a branch is closed for the whole week | Medium | Fixed | 23-01-2026 |
C3-8966 | Figures between food type impact report (impact/price) is inconsistent | Medium | Fixed | 03-02-2026 |
C3-8946 | Variable names are seen during the foodnet application applying loading screen | Medium | Fixed | 26-01-2026 |
C3-8945 | The time format across the application is inconsistent | Medium | Fixed | 30-03-2026 |
C3-8944 | Some donations are not showing estimates, and have N/A as their quantity | Medium | Fixed | 09-01-2026 |
C3-8915 | Using a branches ID to search doesn’t work in the manage branches tab | Medium | Fixed | 26-01-2026 |
C3-8897 | UI bug where it appears WL have actuals for donations they did not collect | Medium | Fixed | 09-01-2026 |
C3-8856 | The donor organisation impact report column headings are not aligning | Medium | Fixed | 23-01-2026 |
C3-8841 | The product management page in organisation setting's pagination doesn’t work | Medium | Fixed | 06-01-2026 |
C3-8837 | Charity permanent schedules can’t be viewed when temporary closed | Medium | Fixed | 31-03-2026 |
C3-8832 | Changing tabs logs the user out of FV | Medium | Fixed | 18-02-2026 |
C3-8791 | When an invalid address is used an ambiguous error message is seen | Medium | Fixed | 26-01-2026 |
C3-7991 | ‘No Postings’ are incorrectly being posted | Medium | Fixed | 30-03-2026 |
C3-9623 | An error is seen navigating to the ‘product logs’ report from Flutter | Low | Fixed | 07-04-2026 |
C3-8947 | Pending invites in the members & schedules page are overlapping other boxes | Low | Fixed | 11-03-2026 |
Won’t do’s | ||||
C3-9802 | Suppressed emails are not being suppressed | High | Won’t do | 29-04-2026 |
C3-9599 | On the charity branch impact report, the ‘charity branch’ filter is not working as expected | Medium | Won’t do | 20-03-2026 |
C3-9482 | Time formats when viewing a donation are inconsistent | Medium | Won’t do | 24-03-2026 |
C3-9364 | The branch impact report on BETA should not require a branch or organisation to submit | Medium | Won’t do | 17-02-2026 |
C3-9323 | Donor admins can see all of the branches in their org, regardless of branch viewer/user access | Medium | Won’t do | 18-02-2026 |
C3-9117 | Some donations are not completing when the DW end time passes | Medium | Won’t do | 09-02-2026 |
C3-8921 | Uploading a branch logo/ profile picture does not work | Medium | Won’t do | 27-01-2026 |
C3-8913 | The environment is changing for users from EU to BETA while logged in | Medium | Won’t do | 16-02-2026 |
C3-8880 | A white screen, prompting “Request blocked” is seen | Medium | Won’t do | 08-01-2026 |
C3-8866 | Some donations have 0 weight | Medium | Won’t do | 09-01-2026 |