Before you report an issue, please check here to see if it’s already captured. The Foodiverse tech team may be working to resolve it.
Please find any older completed tickets ( > 4 months), here - Archived - Known Issues
Status options:
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To do - Ticket has not begun work yet
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In progress - Ticket is being worked on
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Upcoming release - Ticket will be in the next production release
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Later release - Ticket will not be in the next production release
Last updated:
KEY
|
SUMMARY
|
PRIORITY
|
STATUS
|
CREATED
|
|---|---|---|---|---|
|
C3-10535 |
Partner schedule report users may not see the closures they are scheduled for |
Highest |
Upcoming release |
15-10-2026 |
|
C3-10471 |
Mobile app users may be unexpectedly logged out |
Highest |
Upcoming release |
24-09-2026 |
|
C3-10469 |
Mobile app login may fail for some users in Côte d'Ivoire |
Highest |
Upcoming release |
24-09-2026 |
|
C3-9953 |
Accepted donations may not show correctly on charity dashboards |
Highest |
Upcoming release |
15-07-2026 |
|
C3-10611 |
Password reset links may fail to load for some users on mobile devices |
High |
Upcoming release |
02-11-2026 |
|
C3-10580 |
Donors using an iPad may be unable to complete a donation |
High |
Upcoming release |
30-10-2026 |
|
C3-10515 |
Some app users may fail to register for notifications and may not receive them |
High |
Upcoming release |
09-10-2026 |
|
C3-10513 |
Pending actions may load slowly or appear empty for FoodBank organisation admins |
High |
Upcoming release |
09-10-2026 |
|
C3-10500 |
Branch impact report may not show results after pressing submit |
High |
Upcoming release |
07-10-2026 |
|
C3-10497 |
Charity pre-rejections of donations may not be handled correctly by the app |
High |
To do |
07-10-2026 |
|
C3-10487 |
Mobile app users at some branches may be unable to enter a full collection code |
High |
Upcoming release |
05-10-2026 |
|
C3-10431 |
Branch Viewer users may see a broader member and user view than intended |
High |
Upcoming release |
17-09-2026 |
|
C3-10323 |
Food collected may show as “Not confirmed” in feedback even when confirmation is turned off |
High |
Upcoming release |
20-08-2026 |
|
C3-10152 |
Reports may load before an organization or branch is selected |
High |
To do |
14-07-2026 |
|
C3-10189 |
Collector Confirmation - Mobile App “View All” page may miss offer details and confetti animation may last too long |
High |
To do |
20-07-2026 |
|
C3-10632 |
Branches registering may be required to enter a phone number |
Medium |
To do |
06-11-2026 |
|
C3-10627 |
Users on an iPad may be unable to enter decimal points or digits when entering a quantity |
Medium |
To do |
05-11-2026 |
|
C3-10571 |
Charities with a large number of schedules may not see all of them on their schedule screen |
Medium |
To do |
29-10-2026 |
|
C3-10570 |
Filters on the donations and recent offers pages may show old or unrelated results |
Medium |
To do |
29-10-2026 |
|
C3-10538 |
Adding labels to a branch may add more than the labels the admin entered |
Medium |
To do |
16-10-2026 |
|
C3-10533 |
Groups registering on Foodiverse may be unable to register when entering an address manually |
Medium |
To do |
14-10-2026 |
|
C3-10529 |
Users may see non-specific error messages when navigating Foodiverse |
Medium |
To do |
13-10-2026 |
|
C3-10512 |
Early acceptance notifications may be sent to charities with paused network membership |
Medium |
To do |
08-10-2026 |
|
C3-10460 |
Donation Logger may not allow backfilling donations that were posted but not accepted |
Medium |
To do |
23-09-2026 |
|
C3-10452 |
Charity users may receive an unclear SMS response when a donation has already been accepted |
Medium |
To do |
21-09-2026 |
|
C3-10438 |
Donation Logger template guidance and category support may make it difficult to prepare a valid CSV |
Medium |
To do |
18-09-2026 |
|
C3-10416 |
Inactive branches with membership applications may not appear on the members and schedules page |
Medium |
To do |
15-09-2026 |
|
C3-10414 |
Advanced reporting is not working as expected |
Medium |
To do |
15-09-2026 |
|
C3-10413 |
Improved onboarding timeline incorrectly shows password needs to be set |
Medium |
To do |
15-09-2026 |
|
C3-10411 |
Schedule reports may fail to download when they contain a large amount of data |
Medium |
Upcoming release |
15-09-2026 |
|
C3-10385 |
Food classifications may not appear correctly when creating a donation |
Medium |
To do |
03-09-2026 |
|
C3-10354 |
The organization country drop-down does not show all countries available |
Medium |
To do |
28-08-2026 |
|
C3-10344 |
Removing a primary charity, while another charity is scheduled for activation has unexpected outcomes |
Medium |
To do |
25-08-2026 |
|
C3-10258 |
Notification buttons may not open the correct page |
Medium |
Upcoming release |
06-08-2026 |
|
C3-10203 |
Admins may see an error when deactivating a user |
Medium |
To do |
22-07-2026 |
|
C3-10099 |
Foodbank users may see an unclear error when adding charities to a collection window |
Medium |
To do |
01-07-2026 |
Fixed/Won't do issues
KEY
|
SUMMARY
|
PRIORITY
|
STATUS
|
RESOLVED ON
|
|---|---|---|---|---|
|
C3-10434 |
Branch Viewer users can now view branch schedules and restricted branch reporting |
Highest |
Fixed |
25-09-2026 |
|
C3-10399 |
Collection window invitations can now be withdrawn without breaking activation or saving |
Highest |
Fixed |
16-09-2026 |
|
C3-10168 |
Dates can now be added after branches are added to donor temporary closures |
Highest |
Fixed |
27-07-2026 |
|
C3-10310 |
Sign-in on Zebra devices using Omnissa Browser has been addressed |
High |
Fixed |
17-09-2026 |
|
|
Profile page now displays correct branch data when switching branches |
High |
Fixed |
07-09-2026 |
|
C3-10018 |
The Create Donation button is no longer visible to branch viewers |
High |
Fixed |
17-07-2026 |
|
C3-9988 |
Password reset now sends users to the correct app |
High |
Fixed |
15-07-2026 |
|
C3-9984 |
Login errors on the updated app have been resolved for affected branches |
High |
Fixed |
15-07-2026 |
|
C3-9723 |
The Foodiverse logo now appears correctly on the DAD email |
High |
Fixed |
15-07-2026 |
|
C3-10227 |
Branch impact report now shows results after pressing submit |
Medium |
Fixed |
15-09-2026 |
|
C3-10145 |
Duplicate approved product list codes now show a clearer error |
Medium |
Fixed |
06-08-2026 |
|
C3-9756 |
The DAD email now displays correctly on smaller screens |
Medium |
Fixed |
27-07-2026 |
|
C3-9701 |
Split donation history no longer shows negative remaining amounts |
Medium |
Fixed |
20-07-2026 |
|
C3-10001 |
Notifications now send correctly to charity users |
Medium |
Fixed |
17-07-2026 |
|
C3-10000 |
Location-based results now show more accurate matches |
Medium |
Fixed |
17-07-2026 |
|
C3-9970 |
Large schedule report downloads now complete more reliably |
Medium |
Fixed |
17-07-2026 |
|
C3-9977 |
Selecting the current date in donor temporary closures is now clearer |
Medium |
Fixed |
15-07-2026 |
|
C3-9959 |
Dates can now be added in donor temporary closures after branches are added |
Medium |
Fixed |
15-07-2026 |
|
C3-9945 |
Offer and donation statuses are now easier to tell apart on the recent offers page |
Medium |
Fixed |
15-07-2026 |
|
C3-9935 |
Selected language now stays consistent after logging in |
Medium |
Fixed |
15-07-2026 |
|
C3-9932 |
Feedback can no longer be left after the feedback window has passed |
Medium |
Fixed |
15-07-2026 |
|
C3-9738 |
Charities on collection windows now receive donation offers as expected |
Medium |
Fixed |
15-07-2026 |
|
C3-10002 |
Inactive charity branches can no longer accept Foodboard offers |
Medium |
Fixed |
13-07-2026 |
|
C3-9816 |
Branch labels can now be added and removed successfully |
Low |
Fixed |
15-07-2026 |
Won’t do’s
|
||||
|
C3-10246 |
Accepted donations may not appear on the dashboard |
High |
Won’t do |
26-10-2026 |
|
C3-10130 |
A donation may not be created after a collection window passes |
Medium |
Won’t do |
06-10-2026 |
|
C3-10053 |
Early acceptance may send more than one email or notification per branch |
Medium |
Won’t do |
11-08-2026 |
|
C3-7244 |
Inactive charity branches may still receive some donation offers |
Low |
Won’t do |
25-08-2026 |
|
C3-9225 |
New approved product list items may not be available immediately during donation creation |
Low |
Won’t do |
27-07-2026 |
|
C3-6962 |
Charity KPI report percentage rates may be incorrect |
Low |
Won’t do |
27-07-2026 |
|
C3-7367 |
Some users may see a notification warning after logging into the app |
Low |
Won’t do |
14-07-2026 |