Delegated Collector
This is useful information for Foodbanks, Donors and charities.
This feature is currently only on our Beta platform
Setting up a 3rd party collector branch
As an donor admin, navigate to My Organisation > Manage Branches > Invite New Branch
Complete the form, as in the picture below.
N.B for Collection/Delivery, choose “Third Party Collector”
After clicking submit and assigning a user to the new branch, the below picture will show the manage branch view.
Note the icon beside the branch name indicating a Third Party Collector branch.
Setting up a 3rd party collector user
As a charity, navigate to My Organisation > Manage Users > Invite New User.
Input the new user’s credentials, making sure to fill out the credentials marked Recommended for Third party collectors & charities.
The new user should not be an organisation admin.
This will limit what the new user can do to just accepting donations and assigning to charities.
Example of credentials;
The new user will be inactive until activated.
Scheduling
Creating a schedule is done by the Foodbank admin.
Navigate to My FoodBank Network > Manage Member Schedule > Add (the blue outline box on the bottom)
When Transfer type is Third Party Collector, the below picture is shown in place of the old window.
The Transfer Window is completed as normal.
The Primary Collector section will only show 3PC enabled branches.
Then you must choose a charity branch to act as delegated collector, to go in the new section (picture below).
Multiple branches can be assigned here.
The newly created schedule will be shown as below awaiting acceptance by the charity.
Once the schedule has been accepted by the charity, and approved by the Foodbank, it will now be ready to be used (picture below)
Donations
On the Flutter App, as a Donor press Create Donation.
When creating the donation, follow the normal donation flow;
Select the branch that is donating, if not selected already.
Select the food(s) being offered.
Select the posting time for the donation to be accepted
Select the transfer time for the donation to be delivered/collected
As a Charity,
you will receive an in-app notification and a push notification.
If you click view,
or select Assign to charity from your dashboard, you will see the donation as below.
The Accept button will be greyed out until a charity is selected from the list. i.e Killian Test
The live donation card shows the name of the delegated user for the collection
Clicking accept on the bottom of your screen will give you a pop-up.
This popup above shows;
the name of the delegated user assigned to the charity
the time window for the donation to be collected
Once the offer is accepted, the charity dashboard will look like this (picture above).
Leave Feedback is only pressed when their is an issue with the donation
This is the view if you press leave feedback as a charity. The options are;
Refused on site
No food at branch
Both options will mark the donations as Not Transferred.
As a Donor, the accepted donation will show at the top of your dashboard under Donation Transfers
Clicking the Tick indicates the donation has been transferred
Clicking the X indicated the donation was not transferred
Alternatively, you can press on the donation and view the live donation.
This view will show you;
The name of the donor branch
The name of the delegated user collecting the donation
The food that has been offered
You can accept of reject the donation from this window also.
Donation record
The charity can view the donation in Recent Offers
The donor can view the donation in My Donations
