Setup eSign / eSignature
Useful information for food banks and donor organisations.
eSign is a feature that will allow donors and charities to confirm with an electronic signature that food has been donated. The feature is available to all Foodiverse Donors IF they want it. Donor and food bank admins can add an e-Signature requirement to confirm the completion of the donation process which adds another level of governance/tracking.
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The e-Sign is completed on the Mobile app by the donor and the charity collecting the donation.
The e-Sign requirement can be set On or Off for individual branches.
If e-Sign required is turned on for a branch, that branch will NO LONGER be able to mark a donation as transferred using the web app. This is because it is a legally required feature for some Foodiverse users who use the mobile apps and we need to ensure there isn’t a way to circumnavigate offering food without signing for it. Please contact your Foodiverse representative if you require this e-Sign to be available on web as they can raise this with the appropriate parties to include on the tech roadmap.
How to turn on eSign:
Go to My Organisation, Manage Branches
Select the Branch, Branch Details
Scroll down to the e-Sign required setting
Select e-Sign required to be On or Off as appropriate for this Branch.
e-Sign required is OFF by default
Select the appropriate value for your Organisation and click the Submit button.
If adding new donor branches in bulk or editing existing donor branches in bulk as you wish to enable e-Sign for them, please raise a TST ticket. If you’re unsure how to raise a TST ticket, please ask your Foodiverse representative.
To see how eSign works on the Donor Mobile app see here
To see how eSign works on the Charity Mobile app click here
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