Setup Donation Receipts
Useful information for food banks, donor and charity organisations.
Foodiverse can send donation email receipts to donors and charities when PLD (Product Level Detail) or cPLD (Categorised Product Level Detail) is posted to a donation. Some donors provide this information through integration with Foodiverse.
The Donation Receipts can be configured at the donor organisation level.
There are 3 options to choose from in relation to donation receipts.
Do not send donation receipts
Send donation receipt when product data is received
Send donation receipt and send empty receipt after 24 hours
For options 2 and 3, product data is usually provided when a donation is Transferred.
Option 3 will send donation receipts when product data is received from the donor but will also send an empty receipt (no product details) if product data has not been received within 24 hours. (Some countries have legislation that insist on a donation receipt for a charity that has collected a donation)
For examples of donation receipts see this article.
Instructions
Go to My Organisation, Manage Organisation
Click the Organisation Settings Tab
Scroll down to the Send Donation Receipts setting
The default setting is to Send donation receipt when product data is received.
Select the appropriate value for your Organisation and click the Submit button.
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