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Reject a food offer

Useful information for food banks, charity branches, and charity organisations.

If the donation is not suitable for you or you have no volunteers to come and collect it, you can reject a food donation.

Instructions

  1. In order to reject a donation posted by a donor that is on your schedule and within your private food network, go to your Dashboard and look at ‘Your To Do List’.

  2. Click on ‘View Donation Details':

  3. Hit the red ‘Reject’ button at the bottom:

  4. Once you have rejected your donation, we will notify your donor that you have rejected the offer. This donation will then be offered to an alternative organization to ensure no good food goes to waste.

Note: You can also accept or reject an offer in the mobile app.

Still haven’t found your answer? Try:

Accept a Food Offer Online

Accept a food offer by SMS

Accept a food offer via mobile app

Mark an offer as transferred (collected/delivered)

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