Reject a food offer

Useful information for food banks, charity branches, and charity organisations.

• If the donation is not suitable for you or you have no volunteers to come and collect it, you can reject a food donation.

Instructions

1. Go to your Dashboard and look at ‘Your To Do List’.

2. Your donations to be accepted will be at the top of the page.

   1. Click the donation to view the donation details OR

   2. Click the ‘Decline’ button

3. The donation can be rejected from the donation details

   1. Click the ‘Reject’ button

4. Then, press ‘YES’ to confirm the rejection of the donation

5. The donor will get a notification informing them the donation was rejected.

6. This donation will then be offered to the waitlist charity, or to the foodboard.

Related articles

Still haven’t found your answer? Try:

Accept a Food Offer Online

Accept a food offer by SMS

Accept a food offer via mobile app

Mark an offer as transferred (collected/delivered)