Useful information for Food Network administrators. As a food network administrator you will have to approve new membership applications.
As a food network administrator you may have to approve new membership applications.
Instructions
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When you receive a new membership application, it will appear on your Dashboard.
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You can also find it in Members and Schedules, with the status filter set to ‘Pending Membership Approval’. Any organisation that has applied to join your Food Network will be listed.
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Click Actions (the green button) and select Manage membership to open the member's membership page.
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In order to approve the application, go to ‘Membership Administration’ where you can see details of the charity or donor branch and decide whether you want to add them to your Food Network.
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Click ‘Approve Membership’ or ‘Reject Application’ accordingly:
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For a Charity branch you must assign Food Classification.
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For a Donor branch you must assign Food Classification and assign the Membership’s Manager Approvals.
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Both are found on the Membership Administration Tab.
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Once the organisation has been approved, their status will change to ‘Accepted’. You can check that in Members and Schedules, in the Status column.
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They will then need to Activate their membership in order to be able to donate / collect food within your food network. (Depending on foodnet settings)
Check a member's onboarding progress
On the membership page, the Onboarding Checklist shows how far an organisation has got with setting up Foodiverse. The steps are:
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Food Network Membership
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Registration
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Account Verified (password set)
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First Successful Login
When a step is finished, it shows a green tick and a Completed label, with the date and time it happened. For Food Network Membership, this is the date of the application.
See the membership stages
Under Food Network Membership, select Membership Timeline to expand it and see the stages of the organisation's membership.
Check password setup
If an organisation hasn't set its password yet, the Account Verified step shows when the set password email was sent and when each reminder is due. Foodiverse sends these reminders automatically, so you don't need to contact the organisation straight away.
Can't find an organisation?
An organisation appears on Members and Schedules once it has set its password. If you can't find one, it may not have finished setting up yet. Foodiverse sends password reminders automatically, so give them a little time first. You can also use the Onboarding Report to see which organisations are still at the password step. See Track organisations onboarding to your Food Network.
When should I step in?
Use the Onboarding Checklist to see which steps are complete and where onboarding has stopped. If the organisation still needs help after Foodiverse has sent its reminders, contact them directly or follow your usual support process.
Related articles
Still haven’t found your answer? Try:
Manage my Food Network Members
Add a user to my organisation or branch