Useful information for Donors and foodbanks
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What does the KPI report show when a donor posts a planned donation? |
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What does the KPI report show when a donor posts a planned No Availability? |
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What does the KPI report show when a donor posts a planned No Availability first and a donation using same active donation window? |
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What does the KPI report show when a donor posts multiple planned donations using same active donation window ? |
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What does the KPI report show when a donor posts an unplanned donation? |
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What does the KPI report show when a donor posts a planned donation and an unplanned donation? |
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What does the KPI report show when a donor posts multiple donations using multiple active donation windows? |
Donor has multiple active donations windows and collection windows |
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What is Voiding donations? How does it affect impact and the Donor KPI report? |
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How to manage multiple donations posted using void feature |
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Using Active/Inactive donation windows feature to create a planned donation |
1. KPI Report Donation Scenarios
Donor posts a Planned donation
If donor posts a donation in an active donation window and there is a primary charity in the transfer window (Branch ID- FCQADONOR:14*)
Total Posted=1, Total Food Offered=1, Scheduled donation window = 1, Fulfilled donation window=1, Expected Posted=1, Expected Food Offered=1
Donor posts a Planned No Availability
If donor posts ‘No Availability’ in an active donation window and there is a primary charity in the transfer window (Branch ID- FCQADONOR:15*)
Total Posted = 1, Total No Availability=1, Scheduled donation window = 1, Fulfilled donation window=1, Expected Posted=1, Expected No Availability=1,
Donor posts No Availability first and a donation
If donor posts No Availability and posts a food donation after in an active donation window and there is Primary charity in the transfer window (Branch ID- FCQADONOR:16*)
Total Posted=2, Total food Offered=1, Total No Availability = 1, Scheduled donation window = 1, Fulfilled donation window=1, Expected Posted=2, Expected Food Offered = 1, Expected No Availability=1
Donor posts planned donations multiple times
If donor posts two food donations in an active donation window and there is a Primary charity in the transfer window (Branch ID- FCQADONOR:17*)
Total Posted=2, Total food offered=2, Total No Availability=0, Scheduled donation window = 1, Fulfilled donation window=1, Expected Posted=2, Expected Food Offered = 2, Expected No Availability=0
Donor Posts Unplanned Donation
Total Posted = 1, Total Food Offered = 1, Scheduled donation window =0, Fulfilled donation window=0, Expected Posted=0 (Branch ID- FCQADONOR:18*)
Donor Posts Combination (Planned & Unplanned)
If donor posts planned donation using active donation window and posts another unplanned donation (Branch ID- FCQADONOR:20*)
Total Posted=2, Total food offered=2, Total No Availability=0, Scheduled donation window =1, Fulfilled donation window=1, Expected Posted=1, Expected No Availability=0
Donor has multiple active donations windows and collection windows
When a donor has two active donation windows and two collection windows and they post in both active donation windows (Branch ID- FCQADONOR:19*)
Total Posted=2, Total food offered=2, Total No Availability=0, Scheduled donation window =2, Fulfilled donation window=2, Expected Posted=2, Expected No Availability=0
(Note-Branch ID* refer to the Branch ID in the screenshot for how it looks like in the KPI report)
2. Void
Void feature can be used to manage donations (donation/No availability) posted by mistake (often multiple times) that are inflating the impact (Total kgs) of my branch.
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No Posting cannot be marked as void.
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Void donations will be voided/excluded in the impact report.
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Void donations will be voided/excluded in the KPI report in all columns except (Total Posted, Expected Posted, Fulfilled Donation Windows, Total Voided and Expected Voided)
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Total Voided column in the KPI report will show the overall number of donations voided.
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Expected Voided column in the KPI reports is the count of donations voided that were posted in the Active donation windows.
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Scheduled Donation Windows is the total distinct number of active donation windows, it includes void donations.
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Expected Posted is the number of planned donations received by Foodiverse for a donor where active donation windows were used. It includes Expected voided donations
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Total Posted is the total number of planned and unplanned donations received by Foodiverse for a donor. It includes total voided donations.
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Fulfilled Donation Windows is the number of active donation windows posted into(donation/NoAvailability). It includes voided donations.
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Examples:
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FCQADONOR:16- Posted No Availability and a donation, No Availability is Voided
before: Expected Voided=0, Expected No Availability=1, Expected Posted=2 (includes voided donations), Expected Food Offered=1
after: Expected Voided=1, Expected No Availability=0, Expected Posted=2 (includes voided donations), Expected Food Offered=1
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FCQADONOR:17- Donor posts 2 planned donations and 2 planned no availability
before: Scheduled donation window =1, Fulfilled donation window=1, Expected Posted=4, Expected NoAvailability=2, Expected Food offered=2, Expected Voided=0
after: voiding 3 donation (2 no availabilities and 1 donation) Scheduled donation window =1, Fulfilled donation window=1, Expected Posted=4, Expected NoAvailability=0, Expected Food offered=1, Expected Voided=3
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Donor posts 1 planned donation but marks it as void
before: Scheduled donation window =1, Fulfilled donation window=1, Expected Posted=1, Expected NoAvailability=0, Expected Food offered=1, Expected Voided=0
after: Scheduled donation window =1, Fulfilled donation window=1, Expected Posted=1, Expected NoAvailability=0, Expected Food offered=0, Expected Voided=1
3. Active/Inactive donation windows
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A donation is planned when it is posted using an active donation window.
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When the donation window is inactive the posted donation is unplanned