Create a multi-collector donation

Useful information for food banks, donor branches and donor organisations.

When offering or scheduling a donation, donors can opt for a donation to have more than one collector.

They may decide to do this for many reasons including:

The donation is quite large
The Primary Charity is only approved to accept ambient food, but the donor has a combination of ambient, chilled, frozen and/or hot food to offer.

Instructions

You can start your donation either on your Dashboard by clicking on ‘+Create Donation’:
You can also create your donation in ‘My Donations’ by clicking on ‘+Create Donation’:
There are 5 steps to follow when creating a donation:
1. Select Branch - this is where you select the branch that you want to send the donation from (if you are logged in as the organisation administrator. If you are logged in as a branch user, only your branch will appear in Step 1.
2. Prepare Donation - this is where you specify the details of your donation and you will be asked to select specific food categories. This can be set up in advance as well as custom units of measure. Please note that quantity cannot stay at zero and if there is a category that you are not using, remove it before clicking ‘Next’
3. Notification Window - this is where you can specify that your donation will be scheduled or unplanned.
4. Donation Transfer Window - this is where you can specify how the donation will be transferred (either a collection or a delivery) and when the donation can be transferred - this is where you can either select a set up transfer window from your schedule or you can click on ‘+Add Custom Times’ to provide an alternative option. This is also where you specify how many recipients you want this donation to be split between.
6. Donation Summary - this is where you can review your donation and double check that everything is correct before posting it.