Donation Acceptance Details

This is useful for all donor admins, donor users with branch viewer/manager access, foodbank with member manager access on a donor

Turning on the donation acceptance details feature

1. Login as your donor admin account

2. Go to My Organisation → Manage Organisation → Organisation Settings → Send donation acceptance Email

   1. Click the toggle, as pictured below, to turn the feature on

Here is a list of all user roles that will receive the donation acceptance details feature -

• All donor admins

• Donor users with branch viewer/ branch user permissions

• Foodbank’s with member manager access on a donor branch

Donation acceptance details email example

1. When the donation has been accepted by a charity -

• Email content include -

  • Collection window date and timeframe

  • The charity name

  • The donation content’s details

  • A positive message on saving food

2. When a donation was not accepted in time -

• Email content include -

  • A message indicating the donation wasn’t accepted

  • An encouraging message to continue to try again