Charity feedback

A charity can leave feedback when a donation has been;

• Accepted

• Marked as Transferred

• Accepted & not transferred

The option to leave feedback will only be available for 48 hours after the donation has been marked transferred/accepted

The donation will be accepted from your dashboard as normal

Starting the process of leaving feedback;

From your dashboard

• Once the donations has been accepted, the “Leave Feedback” button will appear, see below

• If you press the Leave Feedback button from the dashboard, you will begin the process of providing feedback for the donation

• The options for “YES” are;

• The options for “NO” are;

Both options provide many specific sub-headings

• When “Next” is pressed you will be given the option to “Rate this donation”

  • A star system between 1 and 5 is used

  • Optionally you can also add a comment

  • Pressing “Skip” will skip this optional step 

• If 4 or 5 stars is given, the user will see confetti along with the “Feedback received” prompt

From your recent offers page

• Alternatively, we can leave feedback from our recent offers page

• We can leave feedback this way on donations that have been accepted, and will remain after marked transferred

• When the “Leave feedback” button is pressed you will begin the process of leaving feedback

The flow here is the same as described above

• When an option is selected and save has been pressed, you will be prompted to rate your donation (optionally)

• Skip can be pressed to move forward with no rating

Examples of feedback:

• The donation in your “Recent Offers” will now look like this

• The Offer’s details page will contain a “Feedback” heading