Charity feedback

A charity can leave feedback when a donation has been;

• Accepted

• Marked as Transferred

The option to leave feedback will only be available for 48 hours after the donation has been marked transferred

The donation will be accepted from your dashboard as normal

Starting the process of leaving feedback;

From your dashboard

• Once the donations has been accepted, the “Leave Feedback” button will appear, see below

• If you press the Leave Feedback button from the dashboard, you will begin the process of providing feedback for the donation

• The options for “YES” are;

• The options for “NO” are;

Both options provide many specific sub-headings

• When “Next” is pressed you will be given the option to “Rate this donation”

  • A star system between 1 and 5 is used

  • Optionally you can also add a comment

  • Pressing “Skip” will skip this optional step 

• If 4 or 5 stars is given, the user will see confetti along with the “Feedback received” prompt

From your recent offers page

• Alternatively, we can leave feedback from our recent offers page

• We can leave feedback this way on donations that have been accepted, and will remain after marked transferred

• When the “Leave feedback” button is pressed you will begin the process of leaving feedback

The flow here is the same as described above

• When an option is selected and save has been pressed, you will be prompted to rate your donation (optionally)

• Skip can be pressed to move forward with no rating

Examples of feedback:

• The donation in your “Recent Offers” will now look like this

• The Offer’s details page will contain a “Feedback” heading